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Published 20 hours ago • verified publisher icon M2Team

No context menu in win10.

Open rtrobin opened this issue 2 years ago • 12 comments

NanaZip: 1.1 ms store OS: windows 10 21H2 19044.1586

Right click on zipped file, no context menu shown.

PS. Following known issues, I tried deleting then restarting explorer processes via Task Manager. It didn't help.

rtrobin avatar Mar 24 '22 13:03 rtrobin

You need to wait for a while because the wsappx service may not be ready. Also, you can try to restart your PC.

Kenji Mouri

MouriNaruto avatar Mar 24 '22 14:03 MouriNaruto

I have tried rebooting my PC. Nothing changed.

rtrobin avatar Mar 24 '22 14:03 rtrobin

I have tried reinstalling nanazip. It didn't help either.

rtrobin avatar Mar 24 '22 14:03 rtrobin

Same issue here.

Ariane-B avatar Mar 25 '22 20:03 Ariane-B

The issue was not reproduced on Windows 10 (OS Ver: 19044.1620). NanaZip 1.1.194.0

Sakura

SakuraNeko avatar Mar 26 '22 08:03 SakuraNeko

The system is upgraded to 19044.1620. Nanazip is reinstalled through ms store. Still, no context menu...

Can you add a button in option tab to fix(reconfigure) context menu in registry?

rtrobin avatar Mar 26 '22 11:03 rtrobin

@rtrobin Your suggestion has been received and we will consider whether to add this content.

We have not yet been able to pinpoint the cause of the problem and we will continue to look into the issue. If you find anything new, please let us know.

Sakura

SakuraNeko avatar Mar 27 '22 01:03 SakuraNeko

Same problem, Win10 Pro 19044.1706. Tried restarting explorer, reinstalling Nanazip, restarting computer and waiting almost 24 hours, still no context menu options.

SkyNinja avatar May 16 '22 10:05 SkyNinja

@SakuraNeko To help you understand the issue, would one of the following help?

  • Add an option to store much more detailed logs upon installation
  • Try a screen sharing session with someone who has the issue

Ariane-B avatar May 16 '22 11:05 Ariane-B

@SkyNinja @Ariane-B I appreciate your continued tracking, but we're still coming up empty at this point, and we'll continue to test to pinpoint the issue. Also, we are still considering how to build the logging and tracking system, and the tracking system provided by the Microsoft Store does not do a good job of locating these issues.

Sakura

SakuraNeko avatar May 18 '22 01:05 SakuraNeko

Don't hesitate to reach out if we can do anything to help.

Ariane-B avatar May 18 '22 01:05 Ariane-B

Same problem on windows 10.0.19043.1826. I hope that there will be a button to force register context menu manually.

kenvix avatar Jul 25 '22 01:07 kenvix

  • Duplicate #26
  • Fix in #205
  • No new feedback for a long time, so we will close this issue. If the problem is found to appear again in Windows with the latest LCU, you can reopen(and comment) this issue or submit an issue.

Thanks for your support.

AndromedaMelody avatar Mar 11 '23 16:03 AndromedaMelody