Luson045
[Feat] Chatbot for Doctor Appointment Booking
Is there an existing issue for this?
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Feature Description
A chatbot is integrated into the doctor appointment booking website to assist users with scheduling, managing, and canceling appointments. The chatbot enhances user experience by providing real-time responses, helping users navigate the booking process smoothly, and answering common queries related to doctors, services, and appointment availability.
Use Case
Use Case Scenario: Urgent Cardiology Appointment Booking
Main Flow:
User Initiation: The user clicks on the chatbot for assistance. Inquiry: The user types, “I need to book an urgent appointment with a cardiologist.” Urgency Acknowledgment: The chatbot responds, “Let me check the available cardiologists for you.” Availability Search: The chatbot lists available options:
- Dr. Smith: 2:30 PM
- Dr. Johnson: 3:00 PM
- Dr. Lee: 3:30 PM
User Selection: The user chooses, “Book me with Dr. Smith at 2:30 PM.” Confirmation: The chatbot confirms the appointment and asks, “Would you like a reminder?” User Agreement: The user replies, “Yes.” Final Confirmation: The chatbot summarizes the appointment details and offers further assistance. User Closure: The user thanks the chatbot and ends the chat.
Benefits
24/7 Availability: The chatbot is available round the clock, allowing users to book appointments at any time without waiting for office hours. Improved User Experience: The interactive chatbot makes the appointment booking process more efficient, especially for first-time users who may need guidance. Faster Service: Users can complete the booking process quickly with minimal manual input and without navigating multiple web pages. Personalized Suggestions: Based on user preferences or past appointments, the chatbot can suggest suitable doctors and time slots.
Priority
High
Record
- [X] I agree to follow this project's Code of Conduct
- [X] I'm a GSSOC contributor
- [X] I want to work on this issue
- [X] I'm willing to provide further clarification or assistance if needed.
we already have a model, but it is only for medical chat, you can add these features in it, all you have to do is integrate the api calls in the chatbot and make a react component for the chatbot to add in app.js
