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Black screen on boot (awaiting home menu loading)

Open lorilith opened this issue 6 years ago • 44 comments

System model: All models

SysNAND version (+emu/redNAND version if applicable):

11.6.0-39[All] through 11.7.0-40[All]

Entrypoint (How/what you're using to boot Luma3DS): b9s 1.2/1.3

Luma3DS version: 9.0

Luma3DS configuration/options:

Show NAND or user string in System Settings: ( X )

all others off

Explanation of the issue:

System occasionally will hang on home menu load. Black screen. Rosalina menu can be accessed. GM9/firmware payloads/chainloader is accessible on boot Luma config is accessible on boot

clearing home menu extdata does not fix issue (nor does removing SD card or gamecart)

Steps to reproduce:

random occurrance. usually only happens once per 3ds/2ds. can happen after initial install of b9s/luma. can also happen on force power off during assumed hang/freeze.

fix action usually requires user to wait 5-10 minutes (in my experience it is closer to 5-6 minutes) and then the home menu will load.

repeated attempts to reboot does not fix this issue until user waits the 5-10 minutes.

Issue is commonly seen on the NH discord. attaching an occurrence from tonight. image

lorilith avatar Jun 25 '18 04:06 lorilith

I had the exact same problem here. I tried some of the procedures published at 3ds.hacks.guide, but the only solution was that that you offered in this thread (letting it sit on the black screen for about 10 minutes).

After that, my 3DS is working just fine. Thanks for the support!

sergioberns avatar Jun 25 '18 17:06 sergioberns

image Another instance from tonight

lorilith avatar Jun 26 '18 05:06 lorilith

another from tonight image image

user system o3ds, game running before attempting to go to home menu freeze was pokemon sun

lorilith avatar Jun 27 '18 00:06 lorilith

not sure what kind of metric we need for this, going to stop posting occurrences as i believe these examples are evidence of an existing intermittent issue.

lorilith avatar Jun 27 '18 22:06 lorilith

I'd like to ask a few questions.

  • How many 'apps' do users affected by this have installed on their home screen?
  • What kinds of SD cards are affected users using?
  • Have they been tested for errors?
  • What's the system history of these 3DSes? Has anything else been previously installed on them, like older exploits or tools?

fincs avatar Jun 27 '18 23:06 fincs

i have seen this on a fresh install with no apps other than sudoku and system apps using the stock 4gb sd. not sure about testing for errors. new systems as well as old with many different histories

lorilith avatar Jun 28 '18 02:06 lorilith

i have personally experienced this on both my O3DS and O3DSXL

Shadow322 avatar Aug 31 '18 01:08 Shadow322

Never had this problem on any 3DS. May be related: There is a problem with N3DS consoles when the camera is defective(?). Such systems will not show HOME menu at all but there is sound. Recovery mode works and all homebrew FIRMs do too. Disconnecting the cameras fixes it.

profi200 avatar Sep 04 '18 13:09 profi200

i too experience this, i have ~70 titles from eshop atm (and for not working camera's you can uncomment some code in the luma source and compile it @profi200 )

MarioMasta64 avatar Sep 09 '18 21:09 MarioMasta64

Luma 9.1 here on N2DS XL. Maybe this is triggered by StreetPass in sleep mode.

My system had been OK for days (sleep mode being used regularly) but today I received a streetpass hit while in sleep while on the main menu. Indicator LED was green.

Opened the display and the indicator LED turned off, power LED on, wi-fi LED blinking the usual pattern it does when wi-fi is enabled on home menu but more slowly than usual. Black screens.

Powered off. Powered on. Black screens. Had to leave the system for 5 minutes for it to recover by itself.

zipplet avatar Sep 11 '18 04:09 zipplet

Hi Guys, I had this problem for the first time yesterday, and I could see that the problem is in the memory card, maybe in the slot, maybe in the micro SD adapter, I left it in that mode you said, 1h and nothing he did not return. The night when I came from work I did the following, I called him without the SDcard, ok he called normal, then I inserted the SD and I pressed it for a few seconds and voila, the games appeared, then I hung up and called again and everything was normal. I have a R4card 2015 and sometimes I have to hold it in this tight way to the bottom so I can just drop it, so I decided to try the same with the 3ds SDcard.

Have a good day / night guys.

old3DS 32GB Firm 11.6 + Luma 9.1

euandersson avatar Oct 26 '18 06:10 euandersson

Hi Guys, I had this problem for the first time yesterday, and I could see that the problem is in the memory card, maybe in the slot, maybe in the micro SD adapter, I left it in that mode you said, 1h and nothing he did not return. The night when I came from work I did the following, I called him without the SDcard, ok he called normal, then I inserted the SD and I pressed it for a few seconds and voila, the games appeared, then I hung up and called again and everything was normal. I have a R4card 2015 and sometimes I have to hold it in this tight way to the bottom so I can just drop it, so I decided to try the same with the 3ds SDcard.

Have a good day / night guys.

old3DS 32GB Firm 11.6 + Luma 9.1

this is a different issue and is unrelated. it looks the same to you but it isnt the same issue.

MechanicalDragon0687 avatar Jun 02 '19 03:06 MechanicalDragon0687

Multiple 2DSes i've hacked had this issue. Found the following to work: start console, then immediately flip sleep switch ON, wait for network indicator to slowly blink, then flip sleep switch OFF. The HOME Menu will load. This only starts on the second boot after initial Luma install, and after this procedure, never happens again.

ParzivalWolfram avatar Jun 02 '19 19:06 ParzivalWolfram

Got the same issue on new 2ds xl. Luma3DS v10.0.1, latest official euro firmware. Shutdown/poweron and reboot does not fix this issue. Home menu appeared after waiting for a few minutes on black screen. There also was a notification from SpotPass.

daemongloom avatar Jul 16 '19 07:07 daemongloom

It only happens to me when I have a flashcart (DSTTi and AK2i in my case). If I remove the flashcart, it would boot as usual.

ghost avatar Sep 05 '19 08:09 ghost

Had this issue but removed the game cart and it recovered

User198263321 avatar Sep 25 '19 01:09 User198263321

Hi Everyone, i had issue with my n3ds, when i boot up with or without sdcard it just black screen and just give theme sound then silent, but when i press any button n3ds will reboot then blackscreen and sound again. but i can access my luma or godmode. i already try to wait until 30 minutes nothing boot up. Please help me, i want play some game on my n3ds again .

Lexxtalion avatar Feb 26 '20 03:02 Lexxtalion

That's a bit off-topic for this issue, but it sounds like you're getting an error handler when booting. Rename the "sdmc:/luma/dumps" folder (or whichever crashdumps go into, idr the name at the moment) and press A twice when it would normally reboot. Does that generate a dump?

On Tuesday, February 25, 2020, Lexxtalion [email protected] wrote:

Hi Everyone, i had issue with my n3ds, when i boot up with or without sdcard it just black screen and just give theme sound then silent, but when i press any button n3ds will reboot then blackscreen and sound again. but i can access my luma or godmode. i already try to wait until 30 minutes nothing boot up. Please help me, i want play some game on my n3ds again .

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ParzivalWolfram avatar Feb 26 '20 08:02 ParzivalWolfram

I also had this issue on an old 3DS, only after enabling streetpass and going out in public, and I was able to resolve it by turning off the wireless switch as some others have indicated. Luma 10.0.1, FW 11.13.0-45U

EDIT: Unlike the OP, I couldn't open the rosalina menu on the black screen. But I could boot to godmode9 and restore a NAND backup which also resolved the issue. Similar to OP, clearing home menu extdata didn't resolve it.

shawnz avatar Mar 22 '20 00:03 shawnz

Just for another opinion, I just updated to 10.1.3 using the updater, and I had the same issue. It wouldn't matter if I was starting with or without the SD card inserted. I fixed it by using the previous version, 10.1.2. After I knew everything was working, I updated the old fashion way. I tested by rebooting my system multiple times, and have not had an issue.

1031982 avatar May 08 '20 19:05 1031982

Silly question maybe... has anyone tried dumping the filesystem of the NAND when this happens, then comparing it to a dump taken after it is allowed to sit and cure itself to find out why?

zipplet avatar May 09 '20 10:05 zipplet

This works for me

EDIT: Should still fix that bug.

raspimana avatar May 15 '20 17:05 raspimana

This works for me

EDIT: Should still fix that bug.

That only works if you don't have a New 2DSXL. Otherwise, you are looking at getting a tri-wing screwdriver, and doing this with the bottom case off and the speakers disconnected.

1031982 avatar May 15 '20 18:05 1031982

This works for me EDIT: Should still fix that bug.

That only works if you don't have a New 2DSXL. Otherwise, you are looking at getting a tri-wing screwdriver, and doing this with the bottom case off and the speakers disconnected.

Yeah, a little more expensive than just patching out that bug. (By expensive I mean you need to get a tri-wing screwdriver if you don't have one)

raspimana avatar May 15 '20 18:05 raspimana

I'm having a similar issue. I experience a black screen that I believe is activated during sleep mode and can only be resolved by a hard reset. Recently started occurring within the last official update and luma updates.

Sabre8073 avatar May 20 '20 21:05 Sabre8073

Happens to me too. I can’t remember what app it was on. I think it was on GM9.

On May 20, 2020, at 2:26 PM, Sabre8073 [email protected] wrote:

I'm having a similar issue. I experience a black screen that I believe is activated during sleep mode and can only be resolved by a hard reset. Recently started occurring within the last official update and luma updates.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

raspimana avatar May 21 '20 02:05 raspimana

Interesting that someone had sleep mode trigger it, sleep mode is the solution in 90% of my cases.

On Wednesday, May 20, 2020, raspimana [email protected] wrote:

Happens to me too. I can’t remember what app it was on. I think it was on GM9.

On May 20, 2020, at 2:26 PM, Sabre8073 [email protected] wrote:

I'm having a similar issue. I experience a black screen that I believe is activated during sleep mode and can only be resolved by a hard reset. Recently started occurring within the last official update and luma updates.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

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ParzivalWolfram avatar May 21 '20 04:05 ParzivalWolfram

Possibly https://gbatemp.net/threads/black-screen-at-the-start-of-the-3ds.543980/page-3#post-8763629 aka a home menu issue with corrupted sysdata/extdata. Not really Luma related. Sadly that data is on the CTRNAND so manual intervention is required (or a complete system format)

AuroraWright avatar Nov 17 '20 02:11 AuroraWright

It's not always corrupted, though, as a restart plus like the sleep switch being held/flipped or smth under some circumstances fixes it, which wouldn't be true if it was a corrupt home menu, which would require a hell of a lot more work to fix.

On Mon, Nov 16, 2020, 8:25 PM Aurora [email protected] wrote:

Possibly https://gbatemp.net/threads/black-screen-at-the-start-of-the-3ds.543980/page-3#post-8763629 aka a home menu issue with corrupted sysdata/extdata

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ParzivalWolfram avatar Nov 17 '20 05:11 ParzivalWolfram

It's still a home menu issue most likely, Luma only applies very minor patches to the home menu (specifically to patch out the region checks and the like) so it would happen on stock too imo.

AuroraWright avatar Nov 17 '20 05:11 AuroraWright