Sunshine
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Published
2 weeks ago
•
LizardByte
LizardByte
The quicksync encoder cannot be enabled with Intel® HD Graphics 4400
Is there an existing issue for this?
- [X] I have searched the existing issues
Is your issue described in the documentation?
- [X] I have read the documentation
Is your issue present in the nightly release?
- [X] This issue is present in the nightly release
Describe the Bug
Sunshine couldn't enable hardware encoding on my laptop with i5 4300U and could only stream at a very low frame rate using software encoding
Expected Behavior
No response
Additional Context
No response
Host Operating System
Windows
Operating System Version
19045.3570
Architecture
64 bit
Sunshine commit or version
0.21.0
Package
Windows - installer
GPU Type
Intel
GPU Model
Intel® HD Graphics 4400
GPU Driver/Mesa Version
20.19.15.4531
Capture Method (Linux Only)
No response
Config
qsv_preset = fast
Apps
No response
Relevant log output
[2023:10:26:16:15:14]: Info: nvprefs: NvAPI_Initialize() failed, ignore if you don't have NVIDIA video card
[2023:10:26:16:15:14]: Info: Sunshine version: 0.21.0.ab3ff2d355985a61d6d3420a3982333b6010000f
[2023:10:26:16:15:14]: Info: Compiling shaders...
[2023:10:26:16:15:15]: Info: System tray created
[2023:10:26:16:15:15]: Info: Compiled shaders
[2023:10:26:16:15:15]: Info: // Testing for available encoders, this may generate errors. You can safely ignore those errors. //
[2023:10:26:16:15:15]: Info: Trying encoder [nvenc]
[2023:10:26:16:15:16]: Info: ddprobe.exe [1] [] returned: 0x00000000
[2023:10:26:16:15:16]: Info: Set GPU preference: 1
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info: Encoder [nvenc] is not supported on this GPU
[2023:10:26:16:15:16]: Info: Trying encoder [quicksync]
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info: SDR color coding [Rec. 601]
[2023:10:26:16:15:16]: Info: Color depth: 8-bit
[2023:10:26:16:15:16]: Info: Color range: [JPEG]
[2023:10:26:16:15:16]: Error: [AVHWDeviceContext @ 000001ca0e9a49c0] Error creating a MFX session: -9.
[2023:10:26:16:15:16]: Error: Failed to derive device context: Unknown error occurred
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info: SDR color coding [Rec. 601]
[2023:10:26:16:15:16]: Info: Color depth: 8-bit
[2023:10:26:16:15:16]: Info: Color range: [JPEG]
[2023:10:26:16:15:16]: Error: [AVHWDeviceContext @ 000001ca0e9a43c0] Error creating a MFX session: -9.
[2023:10:26:16:15:16]: Error: Failed to derive device context: Unknown error occurred
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info: SDR color coding [Rec. 601]
[2023:10:26:16:15:16]: Info: Color depth: 8-bit
[2023:10:26:16:15:16]: Info: Color range: [JPEG]
[2023:10:26:16:15:16]: Error: [AVHWDeviceContext @ 000001ca0e9a3c00] Error creating a MFX session: -9.
[2023:10:26:16:15:16]: Error: Failed to derive device context: Unknown error occurred
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info: SDR color coding [Rec. 601]
[2023:10:26:16:15:16]: Info: Color depth: 8-bit
[2023:10:26:16:15:16]: Info: Color range: [JPEG]
[2023:10:26:16:15:16]: Error: [AVHWDeviceContext @ 000001ca0e9a4180] Error creating a MFX session: -9.
[2023:10:26:16:15:16]: Error: Failed to derive device context: Unknown error occurred
[2023:10:26:16:15:16]: Info: Encoder [quicksync] failed
[2023:10:26:16:15:16]: Info: Trying encoder [amdvce]
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info: Encoder [amdvce] is not supported on this GPU
[2023:10:26:16:15:16]: Info: Trying encoder [software]
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info:
Device Description : Intel(R) HD Graphics Family
Device Vendor ID : 0x00008086
Device Device ID : 0x00000A16
Device Video Mem : 112 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 2048 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:10:26:16:15:16]: Info: Active GPU has HAGS disabled
[2023:10:26:16:15:16]: Info: Using realtime GPU priority
[2023:10:26:16:15:16]: Info: Desktop resolution [1920x1080]
[2023:10:26:16:15:16]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:10:26:16:15:16]: Info: Display refresh rate [60.0495Hz]
[2023:10:26:16:15:16]: Info: Requested frame rate [60fps]
[2023:10:26:16:15:16]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.642578,0.335938]
Green Primary : [0.313477,0.620117]
Blue Primary : [0.151367,0.0527344]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:10:26:16:15:16]: Info: SDR color coding [Rec. 601]
[2023:10:26:16:15:16]: Info: Color depth: 8-bit
[2023:10:26:16:15:16]: Info: Color range: [JPEG]
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] profile High, level 4.2, 4:2:0, 8-bit
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] frame I:1 Avg QP: 6.01 size: 1174
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] mb I I16..4: 100.0% 0.0% 0.0%
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] 8x8 transform intra:0.0%
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] coded y,uvDC,uvAC intra: 0.0% 0.0% 0.0%
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] i16 v,h,dc,p: 99% 0% 1% 0%
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 0% 0% 100% 0% 0% 0% 0% 0% 0%
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] i8c dc,h,v,p: 100% 0% 0% 0%
[2023:10:26:16:15:16]: Info: [libx264 @ 000001ca0e9c22c0] kb/s:563.52
[2023:10:26:16:15:16]: Info:
[2023:10:26:16:15:16]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2023:10:26:16:15:16]: Info:
[2023:10:26:16:15:16]: Info: Found H.264 encoder: libx264 [software]
[2023:10:26:16:15:16]: Info: Configuration UI available at [https://localhost:47990]
[2023:10:26:16:15:17]: Info: Registered Sunshine mDNS service
[2023:10:26:16:15:36]: Info: Opening UI from system tray
[2023:10:26:16:15:36]: Info: cmd /C "start https://localhost:47990" running with PID 17152
[2023:10:26:16:15:36]: Info: Opened url [https://localhost:47990]
I think this is due to setting low_power=1 on older GPUs that don't support that feature. We might want to add a fallback qsv entry to be used in cases where the normal one fails due to low_power=1. It's unclear if this will result in acceptable encoding performance though.
Okay, it's not low_power=1, but in fact that FFmpeg/oneVPL requires a newer graphics driver than this ancient hardware supports. That's why it's unable to even create a MFX context here.
@cgutman do you know the minimum graphics driver required? I can add it to the docs.
It seems this issue hasn't had any activity in the past 90 days. If it's still something you'd like addressed, please let us know by leaving a comment. Otherwise, to help keep our backlog tidy, we'll be closing this issue in 10 days. Thanks!
This issue was closed because it has been stalled for 10 days with no activity.
I would love to un-close this in case there is any way to add support for old Intel HD graphics. I have some small SFF pcs with 4000-series processors that I'd like to use Sunshine with.
