App fails to load - screen is white

[samott]

Ledger Live Version and Operating System

• Ledger Live v2.23.0 (arm64-v8a 148)
• Device: Pixel 2XL (Android 11)

Today, Ledger Live stopped working. I've been using this version since it released and it was fine until today. Now, when I open the app I get a brief glimpse of the "Welcome Back" message (with password prompt), but the app then reverts to a white canvas. I can see the phone's status bar at the top also. I've tried rebooting but the problem persists. I haven't changed anything with the app or the phone itself since the app was last working.

I was able to resolve this issue by clearing Ledger Live's data, but this obviously meant I had to set it up again from scratch.

[samott]

This has now happened a second time. I'm faced with the prospect of resetting again! It would be a nice to have a way to export my LL accounts list and settings so that I can quickly import it again when something like this happens, btw.

I was using WalletConnect with Ethereum, then I closed the app -- when I tried to re-open it, I got the blank screen again. I have Bitcoin, Ethereum, Cosmos, Algorand and Polkadot accounts set up. I don't know whether that helps.

[samott]

This is still happening on 2.24.0 FYI. The last few times I have only been adding my Ethereum account and not changing any of the default settings.

[pawelma]

I have same issue. Ledger app decided to not load one day.