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Zigbee2Mqtt sometimes does not send any commands but recieves them

Open u20p17 opened this issue 10 months ago • 24 comments

What happened?

I have a quite big zigbee2mqtt network with lot of main power devices and a Sonoff C2652 usb stick as the coordinator. Most of the time everything is working perfectly. In the last weeks two times I had a complete outage, where the zigbee2mqtt docker was running fine, but no devices where sending their state anymore nor could i turn on any lights. The last time it seems to happen about 5am today. In the log I can not see any error at this time happening, but what you can see is, that at around 5am no more messages of my plugs where send...

log.txt

After restarting zigbee2mqtt docker container everything is again up and running.

What did you expect to happen?

No response

How to reproduce it (minimal and precise)

No response

Zigbee2MQTT version

1.36.1

Adapter firmware version

20230507

Adapter

Sonoff C2652P

Setup

Intel Nuc with Unraid, zigbee2mqtt in docker

Debug log

log.txt

u20p17 avatar Apr 03 '24 05:04 u20p17

I probably have the same issue. Also quite large zigbee installation (~40 devices). Runs fine for days, suddenly I cannot send anything to a device nor do I get anything back. Restarting zigbee2mqtt did not help. Disconnecting the Sonoff ZBDongle-E and restarting zigbee2mqtt did help. Anything I can do to help troubleshooting ? Don't know exactly which update did bring this problem .. ~3 weeks now ...

nobody1365 avatar Apr 03 '24 19:04 nobody1365

Does any of you using the coordinator with the multiprotocol (Zigbee and Thread(Matter)) firmware? If yes, then you should change it to a Zigbee only firmware.

GSzabados avatar Apr 04 '24 15:04 GSzabados

I am using the P version with the CC2652 chip... so I do not use a multiprotocol firmware ...

u20p17 avatar Apr 04 '24 15:04 u20p17

How can I get that information ? I did nothing special to the Sonoff stick ...

nobody1365 avatar Apr 04 '24 19:04 nobody1365

Similar (?) Issue - Using Front End trace any activity imposed by MQTT Client and managed any command like changing configuration or setting up different log Noone of the command sent to any device is performed.

Brignoud avatar Apr 05 '24 15:04 Brignoud

same here..about 2/3 times per day

gio82c avatar Apr 06 '24 07:04 gio82c

Is there a maximum number of devices the system can handle ?

nobody1365 avatar Apr 07 '24 19:04 nobody1365

Same issue on 1.36.1 with a Skyconnect dongle and 65 zigbee devices. I restored to zigbee2mqtt 1.35.3-1 and all is running fine again. so i think there is something in version 1.36 which cause the problem.

vwtune avatar Apr 09 '24 09:04 vwtune

Also reverted to 1.35.3-1 and no issues so far ..

nobody1365 avatar Apr 12 '24 12:04 nobody1365

I have exactly the same problem since yesterday. Out of the blue, I cannot send anything. Sensors are working fine. Unfortunately I don‘t have a backup before 1.36.1-1 Is any suggestions?

umtauscher avatar Apr 29 '24 21:04 umtauscher

It happened to a neighbour of mine today as well. So I can rule out a hardware problem. No lights can be switched any more. It seems more an more devices are going offline over time. For me it's Aqara LED Strip and all Ikea bulbs at the moment. I am using Zigbee2mqtt with HA OS on a Proxmox server.

umtauscher avatar Apr 30 '24 12:04 umtauscher

I just tested the edge version in HA and it doesn't work as well.

umtauscher avatar Apr 30 '24 12:04 umtauscher

It's definitive a problem that was not existent in 1.35.3-1. Running that version it works without any flaw, after updating to newer one it's a matter of hours until the problem occurs.

nobody1365 avatar Apr 30 '24 12:04 nobody1365

Strange that there is no (koenk) activity on this thread. It's clear there is a problem with version 1.36

vwtune avatar Apr 30 '24 13:04 vwtune

maybe the title of the thread is misleading?

umtauscher avatar Apr 30 '24 13:04 umtauscher

Does anyone have an idea how I could get 1.35 installed not having a backup?

umtauscher avatar Apr 30 '24 13:04 umtauscher

Does anyone have an idea how I could get 1.35 installed not having a backup?

https://github.com/Koenkk/zigbee2mqtt/releases/tag/1.35.3

vwtune avatar Apr 30 '24 13:04 vwtune

Thanks, but how would I get that into my homeassistant installation?

umtauscher avatar Apr 30 '24 18:04 umtauscher

There is an update out (1.37) but i don't see any about this issue. So i don't know if it will fix the issue with not sending commands.

I'm still staying on 1.35 and will not update to 1.37 (i also read new problems with the newer version)

vwtune avatar May 02 '24 07:05 vwtune

Well it doesn‘t fix my problem. Its the same. Only receive states, not send commands. But I see many different issues posted, that could be the same symptom.

umtauscher avatar May 02 '24 07:05 umtauscher

IMG_2217

umtauscher avatar May 02 '24 08:05 umtauscher

Please send this information on this topic: https://github.com/Koenkk/zigbee2mqtt/discussions/22379

maybay they will pick it up quickly

It is trange this problem still exists in version 1.37 :/

vwtune avatar May 02 '24 08:05 vwtune

I don‘t want to hijack topic #22379 since this is a complete different problem.

umtauscher avatar May 02 '24 09:05 umtauscher

Ok, my issue is solved (sort of). It must be interference from one of my neighbours. I changed everything from channel 11 to channel 20 and all is working again (for now)

umtauscher avatar May 02 '24 13:05 umtauscher