Again: Error: {"sequence":-1} after 10000ms

[Ankarii]

What happened?

Zigbee2mqtt does not start in Home Assistant Operating System (Home Assistant 2023.9.3) with Sonoff ZBDongle-E. configuration: port: >- /dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20230803181737-if00 adapter: ezsp

What did you expect to happen?

No response

How to reproduce it (minimal and precise)

No response

Zigbee2MQTT version

1.33.0

Adapter firmware version

7.3.1.0 build 176

Adapter

Sonoff ZBDongle-E

Debug log

Zigbee2MQTT:info 2023-09-30 09:11:03: Starting zigbee-herdsman (0.18.5) Error: Reset error: Error: {"sequence":-1} after 10000ms at /app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/uart.ts:299:23 at Queue.executeNext (/app/node_modules/zigbee-herdsman/src/utils/queue.ts:32:32)

[Ankarii]

I've been trying to start it for about 6 hours now. It started successfully 3 times. I was even able to add 4 devices. But after rebooting the server error again.

hassio/system log:

23-09-30 10:06:08 INFO (MainThread) [supervisor.docker.addon] Starting Docker add-on zigbee2mqtt/zigbee2mqtt-amd64 with version 1.33.0-1
23-09-30 10:06:09 ERROR (MainThread) [supervisor.api.ingress] Ingress error: Cannot connect to host 172.30.33.1:8099 ssl:default [Connect call failed ('172.30.33.1', 8099)]
23-09-30 10:06:21 ERROR (MainThread) [asyncio] Task exception was never retrieved
future: <Task finished name='Task-1693' coro=<Addon.watchdog_container() done, defined at /usr/src/supervisor/supervisor/addons/addon.py:1069> exception=AddonsJobError('Rate limit exceeded, more then 10 calls in 0:30:00')>
Traceback (most recent call last):
  File "/usr/src/supervisor/supervisor/addons/addon.py", line 1083, in watchdog_container
    await self._restart_after_problem(event.state)
  File "/usr/src/supervisor/supervisor/jobs/decorator.py", line 255, in wrapper
    raise on_condition(
supervisor.exceptions.AddonsJobError: Rate limit exceeded, more then 10 calls in 0:30:00
23-09-30 10:06:21 ERROR (SyncWorker_2) [supervisor.docker.manager] Container addon_45df7312_zigbee2mqtt is not running

[Ankarii]

In debug mode: [16:44:38] INFO: Preparing to start... [16:44:39] INFO: Socat not enabled [16:44:39] INFO: Zigbee Herdsman debug logging enabled [16:44:39] INFO: Starting Zigbee2MQTT... Zigbee2MQTT:debug 2023-09-30 16:44:40: Loaded state from file /config/zigbee2mqtt/state.json Zigbee2MQTT:info 2023-09-30 16:44:40: Logging to console and directory: '/config/zigbee2mqtt/log/2023-09-30.16-44-40' filename: log.txt Zigbee2MQTT:debug 2023-09-30 16:44:40: Removing old log directory '/config/zigbee2mqtt/log/2023-09-30.16-34-16' Zigbee2MQTT:info 2023-09-30 16:44:40: Starting Zigbee2MQTT version 1.33.0 (commit #unknown) Zigbee2MQTT:info 2023-09-30 16:44:40: Starting zigbee-herdsman (0.18.5) Zigbee2MQTT:debug 2023-09-30 16:44:40: Using zigbee-herdsman with settings: '{"adapter":{"concurrent":null,"delay":null,"disableLED":false},"backupPath":"/config/zigbee2mqtt/coordinator_backup.json","databaseBackupPath":"/config/zigbee2mqtt/database.db.backup","databasePath":"/config/zigbee2mqtt/database.db","network":{"channelList":[11],"extendedPanID":[61,62,128,100,30,142,33,236],"networkKey":"HIDDEN","panID":40290},"serialPort":{"adapter":"ezsp","path":"/dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20230803181737-if00"}}' 2023-09-30T11:44:40.924Z zigbee-herdsman:adapter Failed to validate path: 'Error: spawn udevadm ENOENT' 2023-09-30T11:44:40.925Z zigbee-herdsman:controller:log Starting with options '{"network":{"networkKeyDistribute":false,"networkKey":[129,3,117,159,163,88,122,186,193,177,219,61,196,161,81,69],"panID":40290,"extendedPanID":[61,62,128,100,30,142,33,236],"channelList":[11]},"serialPort":{"path":"/dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20230803181737-if00","adapter":"ezsp"},"databasePath":"/config/zigbee2mqtt/database.db","databaseBackupPath":"/config/zigbee2mqtt/database.db.backup","backupPath":"/config/zigbee2mqtt/coordinator_backup.json","adapter":{"disableLED":false,"concurrent":null,"delay":null}}' 2023-09-30T11:44:40.926Z zigbee-herdsman:adapter:ezsp:uart Opening SerialPort with {"path":"/dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20230803181737-if00","baudRate":115200,"rtscts":false,"autoOpen":false} 2023-09-30T11:44:40.929Z zigbee-herdsman:adapter:ezsp:uart Serialport opened 2023-09-30T11:44:40.929Z zigbee-herdsman:adapter:ezsp:uart Uart reseting 2023-09-30T11:44:40.929Z zigbee-herdsman:adapter:ezsp:uart --> Write reset 2023-09-30T11:44:40.930Z zigbee-herdsman:adapter:ezsp:uart --> [1ac038bc7e] 2023-09-30T11:44:40.931Z zigbee-herdsman:adapter:ezsp:uart -?- waiting reset 2023-09-30T11:44:42.018Z zigbee-herdsman:adapter:ezsp:uart <-- [c1020b0a527e] 2023-09-30T11:44:42.018Z zigbee-herdsman:adapter:ezsp:uart <-- RSTACK: c1020b0a527e 2023-09-30T11:44:42.019Z zigbee-herdsman:adapter:ezsp:uart RSTACK Version: 2 Reason: RESET_SOFTWARE frame: c1020b0a527e 2023-09-30T11:44:42.019Z zigbee-herdsman:adapter:ezsp:uart -+- waiting reset success 2023-09-30T11:44:42.020Z zigbee-herdsman:adapter:ezsp:ezsp ==> version: {"desiredProtocolVersion":4} 2023-09-30T11:44:42.020Z zigbee-herdsman:adapter:ezsp:ezsp ==> {"cls":"version","id":0,"isRequest":true,"desiredProtocolVersion":4} 2023-09-30T11:44:42.020Z zigbee-herdsman:adapter:ezsp:uart --> DATA (0,0,0): 00000004 2023-09-30T11:44:42.021Z zigbee-herdsman:adapter:ezsp:uart --> [004221a850ed2c7e] 2023-09-30T11:44:42.021Z zigbee-herdsman:adapter:ezsp:uart -?- waiting (1) 2023-09-30T11:44:42.025Z zigbee-herdsman:adapter:ezsp:uart <-- [0142a1a8582805c1ae247e] 2023-09-30T11:44:42.025Z zigbee-herdsman:adapter:ezsp:uart <-- DATA (0,1,0): 0142a1a8582805c1ae247e 2023-09-30T11:44:42.025Z zigbee-herdsman:adapter:ezsp:uart --> ACK (1) 2023-09-30T11:44:42.025Z zigbee-herdsman:adapter:ezsp:uart --> [8160597e] 2023-09-30T11:44:42.026Z zigbee-herdsman:adapter:ezsp:ezsp <== Frame: 0080000c021073 2023-09-30T11:44:42.026Z zigbee-herdsman:adapter:ezsp:ezsp <== 0x0: {"cls":"version","id":0,"isRequest":false,"protocolVersion":12,"stackType":2,"stackVersion":29456} 2023-09-30T11:44:42.026Z zigbee-herdsman:adapter:ezsp:uart -+- waiting (1) success 2023-09-30T11:44:42.026Z zigbee-herdsman:adapter:ezsp:ezsp Switching to eszp version 12 2023-09-30T11:44:42.027Z zigbee-herdsman:adapter:ezsp:ezsp ==> version: {"desiredProtocolVersion":12} 2023-09-30T11:44:42.027Z zigbee-herdsman:adapter:ezsp:ezsp ==> {"cls":"version","id":0,"isRequest":true,"desiredProtocolVersion":12} 2023-09-30T11:44:42.027Z zigbee-herdsman:adapter:ezsp:uart --> DATA (1,1,0): 01000100000c 2023-09-30T11:44:42.027Z zigbee-herdsman:adapter:ezsp:uart --> [7d314321a9542a1989fb7e] 2023-09-30T11:44:42.027Z zigbee-herdsman:adapter:ezsp:uart -?- waiting (2) 2023-09-30T11:44:44.028Z zigbee-herdsman:adapter:ezsp:uart --> Error: Error: {"sequence":2} after 2000ms 2023-09-30T11:44:44.028Z zigbee-herdsman:adapter:ezsp:uart -!- break waiting (2) 2023-09-30T11:44:44.028Z zigbee-herdsman:adapter:ezsp:uart Can't send DATA frame (1,1,0): 01000100000c 2023-09-30T11:44:44.529Z zigbee-herdsman:adapter:ezsp:uart ->> DATA (1,1,1): 01000100000c 2023-09-30T11:44:44.529Z zigbee-herdsman:adapter:ezsp:uart --> [194321a9542a197d3a567e] 2023-09-30T11:44:44.530Z zigbee-herdsman:adapter:ezsp:uart -?- rewaiting (2) 2023-09-30T11:44:46.530Z zigbee-herdsman:adapter:ezsp:uart --> Error: Error: {"sequence":2} after 2000ms 2023-09-30T11:44:46.531Z zigbee-herdsman:adapter:ezsp:uart -!- break rewaiting (2) 2023-09-30T11:44:46.531Z zigbee-herdsman:adapter:ezsp:uart Can't resend DATA frame (1,1,1): 01000100000c 2023-09-30T11:44:46.531Z zigbee-herdsman:adapter:ezsp:driv Reset connection. Try 0 2023-09-30T11:44:46.531Z zigbee-herdsman:adapter:ezsp:driv Stop driver 2023-09-30T11:44:46.531Z zigbee-herdsman:adapter:ezsp:ezsp Stop ezsp Zigbee2MQTT:error 2023-09-30 16:44:46: Error while starting zigbee-herdsman Zigbee2MQTT:error 2023-09-30 16:44:46: Failed to start zigbee Zigbee2MQTT:error 2023-09-30 16:44:46: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions Zigbee2MQTT:error 2023-09-30 16:44:46: Exiting... Zigbee2MQTT:error 2023-09-30 16:44:46: Error: Failure send version:{"type":"Buffer","data":[1,0,1,0,0,12]} at /app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/ezsp.ts:562:23 at Queue.executeNext (/app/node_modules/zigbee-herdsman/src/utils/queue.ts:32:32) 2023-09-30T11:44:46.576Z zigbee-herdsman:adapter:ezsp:uart Port closed 2023-09-30T11:44:46.576Z zigbee-herdsman:adapter:ezsp:ezsp Close ezsp 2023-09-30T11:44:46.576Z zigbee-herdsman:adapter:ezsp:driv Close driver 2023-09-30T11:44:46.576Z zigbee-herdsman:adapter:ezsp:ezsp Close ezsp 2023-09-30T11:44:46.576Z zigbee-herdsman:adapter:ezsp:driv Close driver

[xhemp]

I have this very same error with the latest Zigbee2MQTT:

Error: Failure send version:{"type":"Buffer","data":[1,0,1,0,0,12]}

If I reboot the box for whatever reason, when the HA OS comes back, Zigbee2MQTT doesn't come back up automatically, it fails with error above. I have to try and restart it twice, manually, and then it comes back up.

[lazmo88]

Same error, using Skyconnect dongle. It seems latest updated have broken something with the ezsp adapters?

Edit: removing recommended baudrate and rtscts values from the config allowed HA addon to start normally.

Values removed from the config: baudrate: 115200 rtscts: true

[xelemorf]

Same error, using Skyconnect dongle. It seems latest updated have broken something with the ezsp adapters?

Edit: removing recommended baudrate and rtscts values from the config allowed HA addon to start normally.

Values removed from the config: baudrate: 115200 rtscts: true

I am using Dongle-E, never had those config items added on my side. For ref, my conf below.

data_path: /config/zigbee2mqtt
socat:
  enabled: false
  master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
  slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
  options: "-d -d"
  log: false
mqtt:
  server: mqtt://core-mosquitto:1883
  user: 
  password: 
serial:
  port: >-
    /dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20230324141749-if00
  adapter: ezsp

[xhemp]

Same error, using Skyconnect dongle. It seems latest updated have broken something with the ezsp adapters?

Edit: removing recommended baudrate and rtscts values from the config allowed HA addon to start normally.

Values removed from the config: baudrate: 115200 rtscts: true

I am using Dongle-E, never had those config items added on my side. For ref, my conf below.

data_path: /config/zigbee2mqtt
socat:
  enabled: false
  master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
  slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
  options: "-d -d"
  log: false
mqtt:
  server: mqtt://core-mosquitto:1883
  user: 
  password: 
serial:
  port: >-
    /dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20230324141749-if00
  adapter: ezsp

Same here. Still have issues if I restart the HA OS. Takes me 2 or 3 restarts to get z2m to start properly.

[xelemorf]

There was a confuision on my side apparently on the config part yesterday, so there are two configuration places

• Z2M Add On configuration
• Z2M configuration.yaml

The configuration.yaml file indeed has the below properties for me:

• baudrate: 115200
• rtscts: true

For the Z2M restarts, I have similar issues but for different reasons generally because using ZBDongle-E and by the recent updates in HAOS and Core which made everything highly unstable when using ZBDongle-E, anyway the point is, this below article helped me in the adventure to somewhat stabilize things, at least I don't need to restart Z2M manually now.

In this article there is a Watchdog automation, and I have posted a script based on that - these two will make things less miserable: https://community.home-assistant.io/t/tenacious-watchdog-for-add-ons-example-for-zigbee2mqtt/521888

[xhemp]

There was a confuision on my side apparently on the config part yesterday, so there are two configuration places

• Z2M Add On configuration
• Z2M configuration.yaml

The configuration.yaml file indeed has the below properties for me:

• baudrate: 115200
• rtscts: true

For the Z2M restarts, I have similar issues but for different reasons generally because using ZBDongle-E and by the recent updates in HAOS and Core which made everything highly unstable when using ZBDongle-E, anyway the point is, this below article helped me in the adventure to somewhat stabilize things, at least I don't need to restart Z2M manually now.

In this article there is a Watchdog automation, and I have posted a script based on that - these two will make things less miserable: https://community.home-assistant.io/t/tenacious-watchdog-for-add-ons-example-for-zigbee2mqtt/521888

Thanks for that, until we find out why this happens, I thin it's a great way of certifying it's running.

[pbassut]

I'm having the same issue. Any solutions?

[xelemorf]

I'm having the same issue. Any solutions?

Forget Sonoff Zigbee Dongle-E to be used as Zigbee coordinator, note that it's still experimental which (still) means as no adequate support on it. The device itself can used as router though, and it's actually quite good at it.

Buy a Dongle-P diectly from Sonoff on AliExpress, it works outstandingly good without issues. Please refer to my posts in this article for all relevant details on how to get started with Dongle-P:

1. https://github.com/Koenkk/zigbee2mqtt/issues/17412#issuecomment-1803375835
2. https://github.com/Koenkk/zigbee2mqtt/issues/17412#issuecomment-1803690948

[nicola]

Did you manage to resolve this?

[changyeamoon]

I ended up trying all the adapter options until it worked! I used adapter: zstack to get it working!

All options in the documentation - https://www.zigbee2mqtt.io/guide/configuration/adapter-settings.html#configuration-of-the-zigbee-adapter

[mortab]

Not sure if this is any help to anyone, but my Zigbee2MQTT started working after I disabled the default "SONOFF Zigbee 3.0 USB Dongle Plus" integration that is setup when you first connect the dongle to the system. Possibly the two integrations not willing to share the device?

[adde23]

Not sure if this is any help to anyone, but my Zigbee2MQTT started working after I disabled the default "SONOFF Zigbee 3.0 USB Dongle Plus" integration that is setup when you first connect the dongle to the system. Possibly the two integrations not willing to share the device?

Thanks!!! This helped me after hours of frustration. I disabled the SONOFF Zigbee integration and then Zigbee2 MQTT started without any errors.

[joepresti]

There was a confuision on my side apparently on the config part yesterday, so there are two configuration places

• Z2M Add On configuration
• Z2M configuration.yaml

The configuration.yaml file indeed has the below properties for me:

• baudrate: 115200
• rtscts: true

For the Z2M restarts, I have similar issues but for different reasons generally because using ZBDongle-E and by the recent updates in HAOS and Core which made everything highly unstable when using ZBDongle-E, anyway the point is, this below article helped me in the adventure to somewhat stabilize things, at least I don't need to restart Z2M manually now.

In this article there is a Watchdog automation, and I have posted a script based on that - these two will make things less miserable: https://community.home-assistant.io/t/tenacious-watchdog-for-add-ons-example-for-zigbee2mqtt/521888

Excellent! It worked for me changing the config file /homeassistant/zigbee2mqtt/configuration.yaml

[changyeamoon]

@mortab are you talking about the integration inside home assistant?

I still get trouble with home assistant not being able to find the sonoff usb when my computer restarts

[mortab]

@mortab are you talking about the integration inside home assistant?

I still get trouble with home assistant not being able to find the sonoff usb when my computer restarts

@changyeamoon Yes HA was able to see the Sonoff Zigbee dongle when I connected on my setup which HA added the integration for me.

[kihaki]

I fixed my issues by editing the configs in the file editor instead of the zigbee2mqtt addon page, somehow the files did not get saved correctly from there.

Essentially this: https://www.reddit.com/r/homeassistant/comments/1926wbb/zigbee2mqtt_with_sonoff_dongle_30p_not_working/

[Urikadze]

Not sure if this is any help to anyone, but my Zigbee2MQTT started working after I disabled the default "SONOFF Zigbee 3.0 USB Dongle Plus" integration that is setup when you first connect the dongle to the system. Possibly the two integrations not willing to share the device?

It work!!!!

[github-actions[bot]]

This issue is stale because it has been open 180 days with no activity. Remove stale label or comment or this will be closed in 30 days

[githuballrutz]

I ended up trying all the adapter options until it worked! I used adapter: zstack to get it working!

All options in the documentation - https://www.zigbee2mqtt.io/guide/configuration/adapter-settings.html#configuration-of-the-zigbee-adapter

adapter: zstack did it for me too. I don't get it, the log tells me to use "ember".

[baabercrombie]

I ended up trying all the adapter options until it worked! I used adapter: zstack to get it working!

All options in the documentation - https://www.zigbee2mqtt.io/guide/configuration/adapter-settings.html#configuration-of-the-zigbee-adapter

I love you. This worked for me. Finally the last straw in getting my Zigbee setup back up and running fully after being down with various issues for 3 days.

[marcvangend]

There was a confuision on my side apparently on the config part yesterday, so there are two configuration places

• Z2M Add On configuration
• Z2M configuration.yaml

The configuration.yaml file indeed has the below properties for me:

• baudrate: 115200
• rtscts: true

Yes! Finally after many hours of trying different configurations, zigbee addons, firmware versions and what not, this comment put me on the right path. Once I had deleted the baudrate and rtscts properties from config/zigbee2mqtt/configuration.yaml, Zigbee2MQTT was able to start up. Previously, it kept failing with z2m: Error while starting zigbee-herdsman and Error: Failed to start EZSP layer with status=HOST_FATAL_ERROR. errors.

[Rayden1981]

There was a confuision on my side apparently on the config part yesterday, so there are two configuration places

• Z2M Add On configuration
• Z2M configuration.yaml

The configuration.yaml file indeed has the below properties for me:

• baudrate: 115200
• rtscts: true

For the Z2M restarts, I have similar issues but for different reasons generally because using ZBDongle-E and by the recent updates in HAOS and Core which made everything highly unstable when using ZBDongle-E, anyway the point is, this below article helped me in the adventure to somewhat stabilize things, at least I don't need to restart Z2M manually now.

In this article there is a Watchdog automation, and I have posted a script based on that - these two will make things less miserable: https://community.home-assistant.io/t/tenacious-watchdog-for-add-ons-example-for-zigbee2mqtt/521888

Thanks a lot, that worked for me