Error "Outline is not properly installed" on Linux

[kyochikuto]

Describe the bug Outline won't connect to a Shadowsocks server, showing an error that says Sorry, it looks like Outline is not properly installed. Please try installing it again, If that doesn't work, please submit feedback through the app

To Reproduce

• Download the GNU/Linux .AppImage version 1.3
• Run the application
• Add any ss:// server
• Click on Connect

Expected behavior Application creates a VPN connection.

Screenshots

Client System (please complete the following information):

• Outline Client Version : 1.3
• Your Operating System: Solus OS 4.2 (Also tried on Linux Mint 19.3, same results)

Submit Feedback Please submit feedback through the app and label it with this issue number.

Additional context Here's the Terminal output when I execute the AppImage from there:

WINDOW DECORATIONS RELOADED
loading web app from file:///tmp/.mount_OutlinKT77tk/resources/app.asar/www/electron_index.html?appName=Outline
(node:1536) electron: The default of contextIsolation is deprecated and will be changing from false to true in a future release of Electron.  See https://github.com/electron/electron/issues/23506 for more information
Could not load active tunnel:  [Error: ENOENT: no such file or directory, open '/home/USERNAME/.config/Outline/connection_store'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'open',
  path: '/home/USERNAME/.config/Outline/connection_store'
}
Checking for update
Generated new staging user ID: 1c1735c6-e653-5302-a0cf-9931b6ae6532
Update for version 1.3.0 is not available (latest version: 1.3.0, downgrade is disallowed).
(electron) Sending uncompressed crash reports is deprecated and will be removed in a future version of Electron. Set { compress: true } to opt-in to the new behavior. Crash reports will be uploaded gzipped, which most crash reporting servers support.
Outline is starting
connecting to 1ddfe7ba-5405-4762-afad-5f556149fd44...
(node:1536) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
UDP support: true
(re-)installing routing daemon
copying service files to /tmp/Dk78Rj
[EXIT - badvpn-tun2socks]: Exited with code 1
a helper has exited, disconnecting
could not stop routing: Cannot call write after a stream was destroyed
[EXIT - ss-local]: Exited with code 0
Promise "DNS lookup" resolved before 10000 ms.
could not connect: h (routing daemon is not running)
^Ccould not stop routing: Cannot call write after a stream was destroyed
could not stop routing: Cannot call write after a stream was destroyed
Terminated

[FatGrizzly]

I am having this bug too, I can't connect either

[luispcar]

didn't think i would see you here @FatGrizzly

[FatGrizzly]

didn't think i would see you here @FatGrizzly

Umm? Who are you? if you have anything to say contact me via [email protected]

Nvm, Hi Koalank

[SwarnimDoegar]

I had the same issue in solus. Outline was trying to copy some file to /usr/local/sbin dir which does not exist. Manually created this directory and it works fine now.

[TorhamDev]

@SwarnimDoegar This method does not work :(

I also use the outline. I use vpn in the whole system but I can not use it in the browser

This is very strange :)

There is no problem with the browser, different browsers also have this problem

[TorhamDev]

I get this output when I run the program in the terminal

Could not load active tunnel:  [Error: ENOENT: no such file or directory, open '/home/user/.config/Outline/connection_store'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'open',
  path: '/home/user/.config/Outline/connection_store'
}

[pjmd89]

Same problem

[PanHH]

I also got the same problem.

[Sentoki]

Have same problem. Its almost a year from first message.

[TorhamDev]

@PanHH Hi, I had this error a long time ago

You have to reinstall the outline

[pjmd89]

You have to reinstall the outline

hello, i reinstalled but the error persists

[Sentoki]

You have to reinstall the outline

hello, i reinstalled but the error persists

Same thing.

[newqwes]

I also tried to solve this problem. I have two computers, one laptop (Ubuntu 20.04) another PC (Ubuntu 18.04.6). On the laptop, everything works as it should, I do the same thing only on the PC, then an error occurs. I tried to change permissions, install different versions of the application client, delete the file located on the path / usr / local / sbin, reboot the system, update, use other ss keys, none of this helped. Googled there is also nothing. I think it's problematic in the Ubuntu version. What versions of linux do you @Sentoki @pjmd89 @hummblebee @PanHH have?

[newqwes]

How the solution from me will be found, I will write about it right there.

[Sentoki]

@newqwes ubuntu 20.04

[TorhamDev]

@Sentoki @newqwes @pjmd89

Hi guys I also had this problem and I could not solve it I stopped using outline and used openvpn openvpn was very good for me And I can use it on my entire operating system using my desktop network manager and the whole operating system can be passed through the Vpn tunnel

[PanHH]

@TorhamDev @newqwes

You have to reinstall the outline

I had reinstalled several times, this problem persists. I used the version of Ubuntu 18.04.4 LTS.

But I can use the outline on my Android and IOS mobile phone very well.

[newqwes]

@Sentoki @newqwes @pjmd89

Hi guys I also had this problem and I could not solve it I stopped using outline and used openvpn openvpn was very good for me And I can use it on my entire operating system using my desktop network manager and the whole operating system can be passed through the Vpn tunnel

I'm already thinking about switching to openVPN

[abbasnaqdi]

This problem exists in the following versions and I tested it.

Ubuntu 20.04 Ubuntu 21.10 Ubuntu 22.04 PopOS 22.04

Please fix this bug.

[efimmatytsin]

Fedora 35 same

[newqwes]

@PanHH @aaaamirabbas @Sentoki I switched to Wireguard, it works much faster and more stable. Supports Linux to the fullest. My guide to install Wireguard

[masta0f1eave]

Also stumbled across this issue with Outline Client version 1.7.0 on Manjaro Linux. uname -a: Linux workstation 5.15.41-1-MANJARO #1 SMP PREEMPT Wed May 18 09:20:01 UTC 2022 x86_64 GNU/Linux

Could connect to my server after creating file /home/$user/.config/Outline/connection_store

[Reysb]

I'm getting the same error now with Ubuntu 18.04. The servers I use work properly on my iPhone and I was able to connect with Outline until the last week. But I had to re-install my Ubuntu 18.04 this week and after that, I am not able to connect and get this exact error. Was anybody able to solve this issue?

[Vasyka]

@Reysb Also fixed the problem on Manjaro 21.3 just by creating file /home/$user/.config/Outline/connection_store. Outline Client version 1.7.2. Does it work for Ubuntu?

[CoolAller]

Does it work for Ubuntu? No, it does not work.

[maddyhof]

Thanks for reaching out! Please try with the latest versions of Outline and open a new issue if the problem persists. Please note that we only support Debian-based Linux distros.