"Access Key not valid" error on Windows 10 machines

[morrisonmike]

Describe the bug I'm running Outline on AWS. From Android and iOS I have no issues connecting to it. But from any Windows 10 PC I get the "It seems like your access key is not valid" error.

To Reproduce Install new Outline server on AWS using Ubuntu.

Expected behavior Should connect

Screenshots N/A

Client System (please complete the following information):

• Outline Client Version 1.6.0
• Your Operating System: Windows 10 (21H2)

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Additional context N/A

[morrisonmike]

Ping?

[anri-vin]

Same for me. Works great anywhere except Win 10.

[chrisdempsey]

• Outline Client: Version 1.7.1
• Operating System: Windows 10 Pro (21H2)

Same here. I have two Outline servers both Running Ubuntu on DigitalOcean. Worked great since January until 3-4 weeks ago where attempting to connect throws error

It seems like your access key is not valid. If this happens again, please contact your server admin.

I uninstalled Outline Client and Manager but the issue remains after reinstall.

The Android and Chromebook versions of Outline Client both work as expected.

I installed the Shadowsocks Windows GUI and it connects successfully as well.

https://github.com/shadowsocks/shadowsocks-windows/releases

[Legion112]

Experiencing same: OS Name Microsoft Windows 11 Pro

I confirm that I can connect to my VPN server via other devices iPhone, android Problem in window client. Please help

[Legion112]

Hi @fortuna Seem like there is really issue in windows version And nobody tried to fix this. I would like to participate, how could I help? The error message is not useful

It seems like your access key is not valid. If this happens again, please contact the person who gave it to you.

Probably there should be way to get detailed issue with stack traces and exception which lead to the issue. How could I view the logs and post it here to resolve the issue. Big appreciation for awesome product and thanks.

[jyyi1]

Hi @Legion112 , sorry about that. Could you please share more details about your key and your Outline version? Is it a dynamic key (starts with ssconf://) or a traditional Outline key starts with ss://?

You can see debug logs by turning on OUTLINE_DEBUG environment variable, for example in PowerShell: $env:OUTLINE_DEBUG=1, and then run Outline in the same PowerShell session. After that, you should be able to see the Debug menu in Outline, and open the Web Debugger.

@chrisdempsey , our latest Outline Client version is 1.12.1, please upgrade to it through https://getoutline.org.

[Legion112]

@jyyi1 Thank you for your help 🙇‍♂️

Here is the screenshot of logs after starting and connecting to server with key ss://...

Could you help me to debug the issue?

After that, you should be able to see the Debug menu in Outline, and open the Web Debugger.

I don't see see the Web Debugger.

Thanks.

[jyyi1]

@Legion112 , thanks for the logs. From the log message:

connectivity check error: Error:  Process terminated by non-zero exit code: 3

Outline failed to connect to the server due to code 3: AuthenticationFailure. Could you please double check the access key and make sure you have included the correct password?

[saremeskandary]

in my case I use win11 I got this error. so, I checked the key in android, and it was fine. then I connected mobile data to PC and find out that it has problem with my Wi-Fi. I have no ssh connection to server works fine. ssh routing with Nekoray works fine. also, I connected the mobile to wi-fi and it didn't work in it too.

so, the problem is in the router config!