HighLife Service messages notifying incorrect participants

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What happened?

For the last couple of months, users have been getting text messages from DW. People are getting messages when they're not clocked, don't work for dw, or even have requested anything from DW. as a DW employee this gets annoying VERY quickly as we're constantly having to tell people not to even click on those messages. This issue happens at random and is not consistent.

Expected result

Only recieve DW messages when you start a thread or when you're clocked into DW

Reproduction steps

Have someone send a message
Do not be clocked in or be the author of the original thread
See Error.

Importancy

There's a workaround

Additional information

Here's two examples https://imgur.com/a/pc9z0yn

Mar 09 '24 21:03 DustinGG

DOJ also had this issue, however it hasn't happened recently.

May 25 '24 16:05 x4sq

Okay so this has been a pain for a long time, I'm curious:

20:42:55: 742-951-8575 (HUNT3R) sent a message to 902-440-4261: Okay, OMW. Please be wait. Coming all the way from DW !
20:43:02: 902-440-4261 (Smokey_) sent a message to 111-402-7602: alr

20:43:06: 904-301-2737 (ActuallyCopper) sent a message to 902-440-4261: i dont need help

20:43:21: 742-951-8575 (HUNT3R) sent a message to 902-440-4261: You dont need roadside anymore ?
20:43:41: 904-301-2737 (ActuallyCopper) sent a message to 902-440-4261: never did idk how it said i did
20:43:43: 902-440-4261 (Smokey_) sent a message to 111-402-7602: bro someone prob has same phone number i need help in great ocean highway in paleto
20:43:54: 742-951-8575 (HUNT3R) sent a message to 698-859-3085: Okay
20:43:55: 904-301-2737 (ActuallyCopper) sent a message to 902-440-4261: daaaaamn
20:44:03: 902-440-4261 (Smokey_) sent a message to 111-402-7602: dont mind the text 
20:44:23: 902-440-4261 (Smokey_) sent a message to 111-402-7602: they are not coming to help  you they are coming to help  me

When ActuallyCopper says "i dont need help" did this user receive the initial notification of "Okay, OMW. Please be wait. Coming all the way from DW !" or did they only see the conversation after Smokey_ had said "alr"?

This was from a while ago so I don't know if these people will be able to remember, basically, can you try and answer this question @DustinGG @x4sq so I can narrow down where this is going wrong (it's a big rabbit hole).

May 26 '24 16:05 Jarrrk

From my personal experience when I've gotten texts from DW, (when I'm not clocked in) it's usually coming from someone requesting roadside or other information (in this case (Smokey_)). I've seen it maybe once or twice where it comes from a DW employee responding (HUNT3R), the majority of the time (from what I can recall), it's typically the normal civ texting that comes through.

To kind of help narrow this down for you as well, the conversation does NOT appear in the messages app at any time, this simply occurs from users seeing the notification (the drop down from the top of the phone) and clicks it to open the thread.

If you need me to explain it differently or would rather talk about it, you can find me on discord (EA-32 Dustin), don't know if that'll help you at all.

May 26 '24 16:05 DustinGG

To kind of help narrow this down for you as well, the conversation does NOT appear in the messages app at any time, this simply occurs from users seeing the notification (the drop down from the top of the phone) and clicks it to open the thread.

Okay good to know. Would still be interesting to note if the first notification they see is the initial conversation message, or once the conversation has been replied to.

May 26 '24 18:05 Jarrrk

Will keep an eye out, also posted this info in Mechanic Discussion on Discord in case anyone else has info on this or sees it happening. Will keep you posted if someone let's me know.

May 26 '24 19:05 DustinGG

Can confirm what @DustinGG said, it never actually appears in the messages list, you just get the notification and once your in you can respond. When this happens, it appears as a new chat would, so you can't read message history or anything.

Okay good to know. Would still be interesting to note if the first notification they see is the initial conversation message, or once the conversation has been replied to.

I've never had it notify on someone responding. It's always usually the initial message, and then you keep getting notifications once you click onto it.

This can lead to some pretty funny situations though