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Published 20 hours ago • verified publisher icon JadenGeller

"Whoops, something went wrong..." on netflix

Open carlyd95 opened this issue 8 years ago • 11 comments

Whoops, something went wrong...

Unexpected Error

There was an unexpected error. Please reload the page and try again. Error Code: S7363-1260-00003266

carlyd95 avatar May 14 '16 06:05 carlyd95

Not an account issue. Am able to stream content with Chrome but not with Helium.

https://discussions.apple.com/thread/7502932 suggests that clearing caches helps.

I deleted the contents of ~/Library/Containers/com.JadenGeller.Helium/Data/Library/{Caches,Cookies} and relaunched Helium but problem persists.

Full restart of operating system also has no effect (in case someone suggests that).

LucaFilipozzi avatar May 14 '16 23:05 LucaFilipozzi

Also having this issue, I got a video to play then it stopped working. screen shot 2016-05-15 at 10 11 24 am

Jorybraun avatar May 15 '16 14:05 Jorybraun

I am also having the same issue. I deleted the app (originally downloaded from here), then installed the Mac AppStore version to only get one video to play. Then the issue arose again.

eulkloss avatar May 16 '16 21:05 eulkloss

Same here, been having the problem for over a week.

jseravalli avatar May 19 '16 06:05 jseravalli

According to Netflix Support: "I totally get your point about your wish on keep using this browser, but you see currently Netflix is not supported on Helium browsers." and "I am making a note here as a suggestions to our team so we can consider this browser to support Netflix, I have read that is a really good option, and for what you mention I'm now sure that would be a great alternative for a lot of our users , thanks for that feedback!".

When asked about how I might keep track of progress on the /suggestion/: "keep an eye to our blog".

LucaFilipozzi avatar May 19 '16 08:05 LucaFilipozzi

I confirm that building Helium with @adamyagiz' patch resolves the issue. Please consider merging the pull request.

LucaFilipozzi avatar Jun 01 '16 05:06 LucaFilipozzi

just pointing out that I get this error as well.

ghost avatar Jun 01 '16 21:06 ghost

@LucaFilipozzi How do i build it? just in Xcode? do i need a developer account? Edit: got it, you have to switch to your own developer account and change the bundle identifier of the app AND the extension.

Now I can compile it doesn't install, any ideas?

carlyd95 avatar Jun 02 '16 00:06 carlyd95

I used:

xcodebuild -project Helium.xcodeproj build CODE_SIGN_IDENTITY="" CODE_SIGNING_REQUIRED=NO

And then just copied Helium.app into /Applications, overwriting the original.

LucaFilipozzi avatar Jun 02 '16 01:06 LucaFilipozzi

Alright I got code signing to work, I just thought I shouldn't have to copy and paste the Helium.app. But I will for now. Thanks

Carly-D

On Jun 1, 2016, at 9:59 PM, Luca Filipozzi [email protected] wrote:

I used:

xcodebuild -project Helium.xcodeproj build CODE_SIGN_IDENTITY="" CODE_SIGNING_REQUIRED=NO And then just copied Helium.app into /Applications, overwriting the original.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.

carlyd95 avatar Jun 02 '16 02:06 carlyd95

Btw, this release updates UserAgent, and also stores it in user defaults, so it could be changed without changing the app.

stek29 avatar May 15 '17 01:05 stek29