Iterable push notification can't work

[chuuuan]

I'm following the setup with the "Installing Iterable's React Native SDK" step and I'm testing with android devices. But I can't receive any push notification through the Iterable campaign and test push. Also, by using the "getLastPushPayload" function there's no returning JSON back.

Testing push notifications with @react-native-firebase/messaging works fine. I'm wondering the push notification is broken on Iterable react-native SDK, does anyone also facing this problem?

[tonuegbu]

having the same problem.

[chuuuan]

having the same problem.

Hello, @tonuegbu ! Thanks for your comment.

I have some test below for Iterable react-native SDK:

1. The old one I created with the same react-native versions (0.62.2): none of the push work
2. Create a new project with RN version 0.62.2: front and back push works
3. Create a new project with the latest version of RN: the setEmail function doesn't work; no device token has been created. But the event track can work?!
4. Create a project with RN version 0.64.1: front push doesn't work but backend works...

All the setting is the same for these four RN project.

I think maybe you can try to build a new project to have a test.

[cparki3]

We had similar issues recently with Android because of the SDK using FirebaseInstanceId which is now deprecated (https://firebase.google.com/docs/reference/android/com/google/firebase/iid/FirebaseInstanceId).

We had to add firebase-iid as a dependency to get Android working again. Thread with the solution we used can be found here: https://github.com/mixpanel/mixpanel-android/issues/744

Hope it helps!

[1280103995]

You may need to remove all @react-native-firebase/messaging content to make it work.

[ilya-lopukhin]

I'm also facing this problem, seems like @react-native-firebase/messaging package is not viable for Iterable? This is a big concern since most react native apps use this package on both platforms

[ShepSims]

@cparki3 solution might help, however, my team has some conflicts with using that pacakge, and it sent us down a rabbit hole of problems that caused more pain than the solution would have been worth.

Would love to hear from the @iterable team to see some kind of support for use with Firebase messaging, as it is a very widely used package

[hromovp]

If someone have this issue. My issue was that I managed to make it work but only when app is in background / closed, and it only showed text.

In order to make it work with rich notifications and in foreground add service to AndroidManifest, like this:

<application>
...
    <service
      android:name="com.iterable.iterableapi.IterableFirebaseMessagingService"
      android:exported="false">
      <intent-filter>
        <action android:name="com.google.firebase.MESSAGING_EVENT" />
      </intent-filter>
    </service>
</application>

Have a good day!

[dylankeenRelay]

Has there been any progress for this issue?

[meicoder]

Same problem here with iOS. No token registered after call Iterable.setEmail()