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verified publisher icon Intermesh

Bussiness Support module Grid sorting

Open ijuliusz opened this issue 10 months ago • 2 comments

Hi :)

During testing of the new Support module, I migrated several test tickets from the "old" Support module.

All tickets were transferred successfully. I performed this migration yesterday (04.03.2025).

On a few of them, I continued yesterday the conversation to check notifications.

Today (05.03.2025), most of the tickets that had a modification time later than the current time but with yesterday's date are now sorted based on today's time. Additionally, when hovering over the row in the "Modified" column, today's date appears.

In the screenshot, the "Completed - green checkmark" is actually from today (05.03.2025 08:53) It's correct. However, all the tickets above it were modified yesterday, yet, as the displayed date shows, they are recorded as today's.

Image

I'm also adding a screenshot with more columns with a short Polish lesson ;) 'Utworzono - Created at' 'Wczoraj - Yesterday' 'Termin do - Due date'

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ijuliusz avatar Mar 05 '25 08:03 ijuliusz

How much were the modification times off?

mschering avatar Mar 10 '25 08:03 mschering

45, 42, 50, 35, 51, 53, 55 have 'create at' date 04-03-2025 with time like 'modified at', but was never modified Those tickets have no History of modification at all, but day is 05-03-2025

ijuliusz avatar Mar 14 '25 08:03 ijuliusz