No Support!

[steveadamsfixedit]

I've been creating support requests on support.mediacloud.press and received absolutely no reply for over two months...IS THERE ANYONE THERE?

[JulienMelissas]

I have also asked a few pre-sales questions with no response.

[insanity54]

The discourse link on the Wordpress forum is broken

https://wordpress.org/support/topic/no-longer-providing-support-on-these-forums/

[jssellars]

Lost in the void. Same here, no response.

[ChristinaSW]

Same problem here and I'm paying monthly for the pro version!

[allancrabtree]

Same problem here. Waiting for months.

[gouku]

@jawngee is this project still being actively maintained? as a subscription service I got no ticket support for months.

[JulienMelissas]

Hate to creep here, but they're active on GitHub which means they're actively ignoring us 🤷

(and I'm still paying $125/mo for the premium version of the plugin)

[gouku]

@JulienMelissas I've stopped the sub and migrated to WP Offload Media. so far so good.

It seems the author got a new full-time job and will no longer maintain this plugin.

[abazeed]

Same here, I can't login to the support portal to open a ticket, and no one replies on the live chat!!

[stephenfeather]

@JulienMelissas How painful was the transition?

@JulienMelissas I've stopped the sub and migrated to WP Offload Media. so far so good.

It seems the author got a new full-time job and will no longer maintain this plugin.

[JulienMelissas]

@stephenfeather - I think you might want to ask @gouku, we haven't had the opportunity to migrate off yet. Would love a guide or any steps taken since at some point I imagine we'll have to do it 😄