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Published 20 hours ago • verified publisher icon InnovateAsterisk

Recorded video is blank

Open prathibhatvm opened this issue 3 years ago • 7 comments

A black screen appears on opening the recorded video. Nothing has got recorded.

prathibhatvm avatar Feb 02 '22 08:02 prathibhatvm

On what browser? I am only aware that Safari sound recording is terrible, but other than that, I haven't had any issue.

InnovateAsterisk avatar Feb 02 '22 09:02 InnovateAsterisk

mozilla firefox

prathibhatvm avatar Feb 02 '22 09:02 prathibhatvm

Do video recordings work in other browsers? Chrome, Edge, etc

InnovateAsterisk avatar Feb 02 '22 10:02 InnovateAsterisk

Checked with chrome and video recording is working fine.

prathibhatvm avatar Feb 02 '22 10:02 prathibhatvm

checked with Edge and video recording is working fine.

prathibhatvm avatar Feb 02 '22 10:02 prathibhatvm

Try this: Go to the Firefox Developer Tools, find the Storage Tab, and on the left expand Index DB, then expand the url, so it will be https://www.innovateasterisk.com/ (or whatever domain you use), then click once on CallRecordings (default).

What you may notice, is that the table structures are not established. (You can compare this with CallQosDate.) Essentially the database may have been created, but the data structures, index etc may be missing.

It's easy to fix, just delete the CallRecordings database. Just right click on the CallRecordings (default) item on the left, and the only option in the dropdown menu is "delete CallRecordings".

Then give it a try again. The code will build the index the next time it's used.

InnovateAsterisk avatar Feb 03 '22 11:02 InnovateAsterisk

Thanks. Video recording is working now in firefox.

prathibhatvm avatar Feb 04 '22 04:02 prathibhatvm