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document process for support requests

Open aschweigert opened this issue 10 years ago • 4 comments

  • read docs/google first
  • use help desk for all requests
  • how tickets are triaged/assigned/prioritized
  • expectations for turnaround time
  • individual help/paid services
  • metrics/feedback/etc

aschweigert avatar Mar 11 '15 19:03 aschweigert

meredith's first draft https://docs.google.com/document/d/10JLOCgOzdhFsRLHAmJUR48MUtK95kMBo8CbNn-eAUNQ/edit

aschweigert avatar Apr 30 '15 13:04 aschweigert

I need permission to access Meredith's first draft. I requested this thru Google Docs a couple o' times but haven't heard back. Wassup?

jackbrighton avatar Oct 01 '15 20:10 jackbrighton

I went in through admin and granted access to Jack and also made this doc available to anyone with an INN email.

On Thu, Oct 1, 2015 at 3:40 PM, Jack Brighton [email protected] wrote:

I need permission to access Meredith's first draft. I requested this thru Google Docs a couple o' times but haven't heard back. Wassup?

— Reply to this email directly or view it on GitHub https://github.com/INN/docs/issues/48#issuecomment-144841675.

Denise Malan Director of Data Services Institute for Nonprofit News | www.inn.org Cell: 479.422.2405 Email: [email protected] [email protected] | [email protected] Twitter: @DeniseMalan

dnmalan avatar Oct 02 '15 15:10 dnmalan

@kaylima anything else you'd want to add here or is this ok to close?

aschweigert avatar Feb 14 '17 20:02 aschweigert