+ Add Order unable to Find Customers

[james7342]

Describe the bug

Dashboard/Order/ +Add Order. Unable to lookup customers. Using _default viewset with no customizations.

Software Versions

• DNN: 9.11.2
• Hotcakes: 3.6.0

To Reproduce

Steps to reproduce the behavior:

1. Dashboard/Orders
2. • Add Order
3. On the Add Order page Click the option to Find Customer, Provide a Keyword, and press "Find Customers"
4. Search for Customers will say "Found X Matching Customers"
5. Even though it found customers nothing is displayed.

Expected behavior

Able to find Customers as noted in documentation https://hotcakescommerce.zendesk.com/hc/en-us/articles/210897423-Add-Order

Actual behavior

No customers are displayed.

Screenshots

Error log

Note: Debug DLL's N/A

Paste the error log that is related to this issue.

Additional context

N/A

[WillStrohl]

Thank you for reporting this issue. We'll attempt to reproduce the issue and respond here once we're done.

[ismaelTartola]

@james7342 I was able to confirm the bug using the steps to reproduce posted in the issue description.

CC: @WillStrohl

[WillStrohl]

Hello @james7342 ... This may or may not have been fixed since this issue was originally reported. We are not able to reproduce this today. Do you have a specific example of user details that you were searching for and didn't find? This way, we can troubleshoot it again and find the root cause.

[james7342]

@WillStrohl, I can still produce it. Either I'm miss understanding what the expected results are supposed to be or it's not working properly. What I'm expecting is if I search for a member and there is more then 1 match it should return a list and let me select the customer. If I search and there is only 1 result it will auto select that user and start to populate the order details, IE: First, Last, Email etc. But in this case using my name returned 6 results but there is no list or details provided listing the 6 customers it found.

Tested on Safari 18.1.1 and Chrome 131.0.6778.109. HC 3.8.2 DNN 9.13.6

[james7342]

Just looking at the code in /Hotcakes/Core/Admin/Orders/CreateOrder.aspx. It looks like a there is supposed to be a Gridview displayed with the results of the search. It's not displaying for me. <asp:GridView ShowHeader="false" ID="gridSelectUser" runat="server" PageSize="10" AutoGenerateColumns="False" AllowCustomPaging="True" AllowPaging="True" GridLines="None" OnEditCommand="gridSelectUser_RowEditing" DataKeyNames="Bvin" CssClass="hcGrid"> <RowStyle CssClass="hcGridRow" /> <AlternatingRowStyle CssClass="hcGridAltRow" /> <Columns> <asp:TemplateField> <ItemTemplate> <asp:Label ID="lblUsername" runat="server" Text='<%# Bind("Email") %>' /><br /> <span class="smalltext"> <asp:Label ID="lblFirstName" runat="server" Text='<%# Bind("FirstName") %>' /> <asp:Label ID="lblLastName" runat="server" Text='<%# Bind("LastName") %>' /> </span> </ItemTemplate> </asp:TemplateField> <asp:TemplateField> <ItemTemplate> <asp:LinkButton ID="SelectUserButton" runat="server" CausesValidation="false" CommandName="Edit" resourcekey="btnSelectCustomer"/> </ItemTemplate> </asp:TemplateField> </Columns> </asp:GridView>

[james7342]

Just reviewed the pull request and thank you for this enhancement. Seems like the original issue was user error, but this enhancement will make it much more intuitive.