HotcakesCommerce
PayPal Payment: Email Admin Order Receipt is missing [[Order.ShippingMethod]] Token value
Describe the bug
Whenever a client pays with paypal express, the shipping method token is rendered empty in the admin order receipt. The same token is correctly rendered in the order new receipt
Software Versions
- DNN: 08.00.04
- Hotcakes: 3.2.3
To Reproduce
Steps to reproduce the behavior:
- Go through checkout
- select a shipping method
- pay via paypal express
Expected behavior
The shipping method should be in the admin order email
Actual behavior
The shipping method is missing in the admin order email
Screenshots
If applicable, add screenshots to help explain your problem.
Error log
not available
Additional context
The shop language is not english.
This may be an artifact of how the current PayPal Express integration works. The shipping details are not known until the customer is returned to the website and fills in the final shipping details in the final portion of the checkout. This is when the shipping method is known and the PayPal Express API is contacted again for the final price.
But the Shipping Method is chosen before paypal payment is made. The customer email has the information in the token, only the admin mail is missing the method?
Yes, but the shipping method can be changed during the offsite checkout process that PayPal Express takes you through, so an e-commerce implementation cannot assume that the customer will return to the website having used the same shipping address, which is why there is a final checkout step where the shipping address and methods can still be chosen.
As I understand the process should work like this:
- you add products to the bag, click "Checkout with PayPal"
- HC redirects you to the PayPal site
- you sign in with the PayPal account or create a new one
- PayPal redirects you back to HC
- HC creates a new profile based on the information from PayPal and shows the last checkout page
- you review your order, select shipping method if any, press "Submit order" button
- PayPal charges the order in background, and you see 'thank you for your order' page
but in our shop, the workflow does take some shortcut:
- you add products to the bag, click "Checkout with PayPal"
- HC redirects you to the PayPal site
- you sign in with the PayPal account or create a new one
- PayPal redirects you back to HC
- PayPal charges the order in background, and you see 'thank you for your order' page
What did we wrong here?