UX Scorecard: Onboarding experiences

[lauggh]

As a potential user, exploring HospitalRun as a potential tool, I want to see what the main features and benefits are for my team/role so that I can determine if it's viable for my hospital/practice.

As a potential contributor, considering Hospital Run, I want to learn about HospitalRun and see if it's a project I want to contribute to and learn about ways to get involved so that I can gain experience in the field, contribute towards a project that gives impact/value/meaning.

Need:

• baseline experience map of v1
• identify areas of opportunity
• Record and document their experience as a person who is new to this process

Emotional Grading Scale

• Positive: The user’s experience included a pleasant surprise—something they were not expecting to see. The user enjoyed the experience on the screen and could complete the task, effortlessly moving forward without having to stop and reassess their workflow. Emotion(s): Happy, Motivated, Possibly Surprised
• Neutral: The user’s expectations were met. Each action provided the basic expected response from the UI, so that the user could complete the task and move forward. Emotion(s): Indifferent
• Negative: The user did not receive the results they were expecting. There may be bugs, roadblocks, or confusion about what to click on that prevents the user from completing the task. Maybe they even needed to find an alternative method to achieve their goal. Emotion(s): Angry, Frustrated, Confused, Annoyed