Word Processor hangs after leaving the tab

[reynaldichernando]

hi team, my word processor is stuck on "Working", issue can be seen in here https://rey-assets.puter.site/onlyoffice-issue.mov

how to repro:

1. open any docs
2. leave the puter.com tab (give it like 1-2 mins)
3. go back to puter, until you see a connection lost information
4. close word processor/refresh the page
5. try to open the docs again
6. stuck on Working

i am on safari version 26.0.1

[ProgrammerIn-wonderland]

Does this happen on chromium browsers? I suspect this may be an upstream onlyoffice behavior relating to state saving and some sort of tab sleeping behavior safari may have

[ProgrammerIn-wonderland]

~~I can't view the video right now but it is the onlyoffice dialog not the puter one right?~~

I finally got the video downloaded. It looks like an issue on our side

[ProgrammerIn-wonderland]

Do you still have this issue? I had trouble reproducing it on my machine