Epic Games Not Available + Other

[Chirpy8798]

Describe the bug

The games

• Callisto Protocol
• Bioshock Remarsted
• Subnatica Are all installed + when using playnite epic games wants to open up rather than heroic

Add logs

(23:00:37) INFO:    [Legendary]:        Legendary location: C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary
(23:00:37) INFO:    [Gog]:              GOGDL location: C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl
(23:00:37) INFO:    [Connection]:       Connectivity: check-online
(23:00:37) INFO:    [Connection]:       Pinging external endpoints
(23:00:37) INFO:    [Gog]:              Checking for existing gog manifests
(23:00:38) WARNING: [Backend]:          Protocol already registered.
(23:00:38) INFO:    [Connection]:       Connectivity: online
(23:00:38) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present
(23:00:38) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\gogdlConfig powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\\Users\\joew_\\AppData\\Roaming\\heroic\\gog_store\\auth.json`"","`"auth`""
(23:00:39) INFO:    [Frontend]:         Refreshing undefined Library
(23:00:39) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(23:00:39) INFO:    [Legendary]:        Refreshing library...
(23:00:39) INFO:    [Legendary]:        Refreshing Epic Games...
(23:00:39) INFO:    [Backend]:          Frontend Ready
(23:00:39) INFO:    [Backend]:          Checking for new Heroic Updates
(23:00:44) INFO:    [Backend]:          VCRuntime is installed
(23:00:44) INFO:    [Backend]:          Checking for current version changelog
(23:00:44) INFO:    [Backend]:          Starting the Download Queue
(23:00:44) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""
(23:00:46) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:00:46) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\gogdlConfig powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\\Users\\joew_\\AppData\\Roaming\\heroic\\gog_store\\auth.json`"","`"--version`""
(23:00:46) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\nile_config powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:00:49) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:00:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\gogdlConfig powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\\Users\\joew_\\AppData\\Roaming\\heroic\\gog_store\\auth.json`"","`"--version`""
(23:00:49) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\nile_config powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:00:50) INFO:    [Legendary]:        Logging out: LEGENDARY_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"auth`"","`"--delete`""
(23:00:51) INFO:    [Backend]:          
System Information:
CPU: 16x AMD Ryzen Z1 Extreme                           
Memory: 11.49 GB (used: 5.02 GB)
GPUs:
  GPU 0:
    Name: Advanced Micro Devices, Inc. [AMD/ATI] Phoenix1
    IDs: D=15bf V=1002 SD=17f3 SV=1043
    Driver: 32.0.21001.9024
OS: Microsoft Windows 11 Home 10.0.26100 (win32)

The current system is not a Steam Deck
We are not running inside a Flatpak container

Software Versions:
  Heroic: 2.17.0 Cutty Flam Franky
  Legendary: 0.20.37 Exit 17 (Heroic)
  gogdl: 1.1.2
  comet: comet 0.2.0
  Nile: 1.1.2 Will A. Zeppeli

(23:00:55) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"cleanup`""
(23:00:58) INFO:    [Legendary]:        Game list updated, got 316 games & DLCs
(23:00:58) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(23:00:58) INFO:    [Frontend]:         Force Update
(23:04:07) INFO:    [Frontend]:         Called Epic Login
(23:04:07) INFO:    [Legendary]:        Logging in: LEGENDARY_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"auth`"","`"--code`"","`"d2c32a4434454c9b9e6f20b60ced0016`""
(23:04:15) INFO:    [Frontend]:         Refreshing legendary Library
(23:04:15) INFO:    [Legendary]:        Refreshing library...
(23:04:15) INFO:    [Legendary]:        Refreshing Epic Games...
(23:04:15) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""
(23:04:28) INFO:    [Legendary]:        Game list updated, got 316 games & DLCs
(23:04:28) INFO:    [Frontend]:         No cache found, getting data from legendary...
(23:04:28) INFO:    [Legendary]:        Refreshing library...
(23:04:28) INFO:    [Legendary]:        Refreshing Epic Games...
(23:04:28) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\joew_\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\joew_\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""
(23:04:38) INFO:    [Legendary]:        Game list updated, got 316 games & DLCs
(23:04:39) INFO:    [Frontend]:         Force Update
(23:17:22) INFO:    [LogUploader]:      Uploaded log file General Heroic log to https://0x0.st/8wk0.log

Steps to reproduce

1. Go to '...'
2. Click on '...'
3. Scroll down to '...'
4. See error

Expected behavior

Boot up and play, fun fun fun

Screenshots

Heroic Version

Latest Stable

System Information

• OS [e. g. "Ubuntu"]:

Additional information

No response

[arielj]

I'm confused about this report, if it's related to Playnite and how it launches games from Heroic you should report this in the Playnite repo.

if it's a problem with heroic that you are reporting you should really add more details of what's going on cause as it is I don't really understand what is the issue