HeroicGamesLauncher
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Heroic-Games-Launcher
Can't import previously downloaded game from Amazon
Describe the bug
I previously downloaded all of my games onto an external drive and moved to a new computer. Now I'm going through, one by one, to "reconnect" them. Games from GOG and Epic successfully import the old installs, but the Amazon games start... and then stop.
Add logs
https://0x0.st/8_QK.log
Steps to reproduce
- Go to any Amazon game in the Library
- Click on the Install icon
- Click on IMPORT GAME
Expected behavior
Previous download should connect to current Library and poster icon should change from grayscale to color.
Screenshots
No response
Heroic Version
Latest Stable
System Information
- OS [e. g. "Ubuntu"]: macOS 15.4; M4 Mac Studio
Additional information
No response
Could you also upload this file: /Users/dashing/Library/Application Support/heroic/GamesConfig/amzn1.adg.product.e13c50c9-d548-4e6f-a85a-7f70308279e8.log
That'll be the import log file, which should contain some details on what has gone wrong
I deleted all the Heroic files last night after having the issue, so I'll need to start up the app again tonight. I'll upload the pertinent log file should the importing process fail again.
I did notice that I had trouble with a single Epic game that wouldn't import, but the log didn't show an ERROR line like the Amazon import did.
I'll try an import for each type of game/service I have downloaded: Amazon (PC), Epic (Mac & PC), and GOG (Mac & PC). If I remember, I'll also try importing the one game that I was never able to download through Heroic (I copied the files from the PC install using Parallels) and a Legacy Games PC game.
Update: I've had to erase my Mac and start fresh, so I've been trying to deal with all that. Hopefully, I can reinstall and text Heroic within the next 2 days.
This time around, using a fresh install on a VM, my attempt at importing an Epic game also failed. Here is the log file produced from Settings > Log > SHOW LOG FILE IN FOLDER: 2025-04-18T01_12_32-heroic.log
Two log files appeared in the folder you mentioned; here they are:
amzn1.adg.product.42611da8-7064-4bf0-83a7-9147add5b6d9.log
There was apparently no log file created for Epic.
@imLinguin Probably want to look at that Nile log file
Looking at the code, it seems imports for Epic games indeed don't generate a log file at the moment. To work around this, you can manually run the import command in your Terminal application:
LEGENDARY_CONFIG_PATH="/Users/dave/Library/Application Support/heroic/legendaryConfig/legendary" /Applications/Heroic.app/Contents/Resources/app.asar.unpacked/build/bin/arm64/darwin/legendary import d578a8f36f8c49dc8c952c30f7dd049f "/Volumes/Red/Epic Games/Windows/AKxolotlokDYC" --with-dlcs --platform Windows
It seems we just need to update Nile, I'll tag a new release in a few days
I was able to determine the issue with the latest Epic attempt: somehow, the .exe file for the game I was testing ...had disappeared from its folder. I have no idea what became of it, as I never actually go into the game folders themselves. The only reason I thought to think to look there was when one of the errors the CLI kept posting when I tried pasting in the code you mentioned said that there was no .......name.exe file at that location.
(I checked the Amazon game folders to see if something similar had happened, but the .exe files were in the correct places. That remains the one service that's not importing the downloaded games.
I am currently also experiencing this issue. However, I am on Debian Sid. My Heroic install got borked so I completely reinstalled Heroic. I'm able to import all of my Epic games but the 5 Amazon games are not able to be imported. Attached is the nile log...
I'm not sure if it was supposed to , but I just wanted to note that the 2.17 update didn't fix the issue.
Same for me as @DashingDave Just finished installing the 2.17.1 update and I'm not able to import the Amazon games. I deleted an Epic game from the library list and was able to import it again without issue.
Still happening on 2.17.1, nile needs a update. 2025-06-08T11_51_15-nile.log
amzn1.adg.product.fc36e6d2-9ee9-4ff8-a5f5-1600eb62bb9d.log
Same issue here. When I import Amazon game "Dungeon of the Endless", it fails to import from the folder specified.
Within the nile log file:
INFO [CLI]: Searching for amzn1.adg.product.e9b762cd-e130-4c5b-aaf5-070d785d1cd2 INFO [IMPORT]: Verifying local files Traceback (most recent call last): File "nile/cli.py", line 354, in <module> File "nile/cli.py", line 343, in main File "nile/cli.py", line 302, in handle_import File "nile/utils/importer.py", line 76, in import_game File "nile/utils/importer.py", line 44, in verify_integrity File "nile/utils/importer.py", line 25, in get_patchmanifest KeyError: 'downloadUrls' [PYI-542:ERROR] Failed to execute script 'cli' due to unhandled exception!
Logs: 2025-06-18T07_32_07-heroic.log 2025-06-18T07_32_07-nile.log
I debugged the issue in Nile 1.1.2 and reported on it here: https://github.com/imLinguin/nile/issues/60 This is also resolved with a quick test of the main branch. There needs to be a new release of nile incorporated into a build of Heroic.
This is a duplicate of issue: https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/issues/4055
Yeah, i'm unsure if heroic is using an older commit for that nile release, but i forked the nile repo and did github actions on the latest commit download here and put on AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32 which fixes the issue.
I prefer to wait for the official flatpak update on linux than download random windows exes? 🚱