Heroic: Cannot get game info from any game from within my Epic Games library

[KaleidonKep99]

Describe the bug

Whenever I try to install any Epic Games game from within Heroic, it fails to and prompts me with a "Cannot get game info" screen.

Add logs

(05:25:41) INFO:    [Legendary]:        Legendary location: C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary
(05:25:41) INFO:    [Gog]:              GOGDL location: C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl
(05:25:41) INFO:    [Connection]:       Connectivity: check-online
(05:25:41) INFO:    [Connection]:       Pinging external endpoints
(05:25:41) INFO:    [Gog]:              Checking for existing gog manifests
(05:25:41) WARNING: [Backend]:          Protocol already registered.
(05:25:42) INFO:    [Connection]:       Connectivity: online
(05:25:42) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present
(05:25:42) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\\Users\\bri\\AppData\\Roaming\\heroic\\gog_store\\auth.json`"","`"auth`""
(05:25:42) INFO:    [Frontend]:         Refreshing undefined Library
(05:25:42) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(05:25:42) INFO:    [Legendary]:        Refreshing library...
(05:25:42) INFO:    [Legendary]:        Refreshing Epic Games...
(05:25:42) INFO:    [Backend]:          Frontend Ready
(05:25:42) INFO:    [Backend]:          Checking for new Heroic Updates
(05:25:42) INFO:    [Backend]:          Checking for current version changelog
(05:25:42) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""
(05:25:43) INFO:    [Backend]:          VCRuntime is installed
(05:25:44) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(05:25:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\\Users\\bri\\AppData\\Roaming\\heroic\\gog_store\\auth.json`"","`"--version`""
(05:25:44) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(05:25:44) INFO:    [WineDownloader]:   Updating wine versions info
(05:25:44) INFO:    [WineDownloader]:   Fetching upstream information...
(05:25:45) INFO:    [WineDownloader]:   wine versions updated
(05:25:45) ERROR:   [Backend]:          Could not find default wine version
(05:25:46) INFO:    [Backend]:          
System Information:
CPU: 24x AMD Ryzen 9 5900X 12-Core Processor            
Memory: 34.27 GB (used: 14.99 GB)
GPUs:

OS: Unknown Windows Version 10.0.22631 (win32)

The current system is not a Steam Deck
We are not running inside a Flatpak container

Software Versions:
  Heroic: 2.15.1 Emeth
  Legendary: 0.20.35 Lowlife (Heroic)
  gogdl: 1.1.1

I love Snek <3
  comet: comet 0.1.2

  Nile: 1.1.1 Will A. Zeppeli


I love Snek <3

(05:25:47) INFO:    [Legendary]:        Game list updated, got 174 games & DLCs
(05:25:47) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(05:25:47) INFO:    [Legendary]:        Checking for game updates: LEGENDARY_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""
(05:25:47) INFO:    [Backend]:          Starting the Download Queue
(05:25:50) INFO:    [ExtraGameInfo]:    Using cached ExtraGameInfo data for Fortnite
(05:25:50) INFO:    [ExtraGameInfo]:    Using cached ExtraGameInfo data for Fortnite
(05:25:50) INFO:    [Legendary]:        Getting more details with 'legendary info'
(05:25:50) INFO:    [Legendary]:        Getting more details with 'legendary info'
(05:25:50) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"info`"","`"Fortnite`"","`"--json`"","`"--platform`"","`"Windows`""
(05:25:50) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"info`"","`"Fortnite`"","`"--json`"","`"--platform`"","`"Windows`""
(05:25:51) WARNING: [Legendary]:        Failed to parse games from C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary\installed.json with: Error: ENOENT: no such file or directory, open 'C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary\installed.json'
    at Object.readFileSync (node:fs:448:20)
    at Object.t.readFileSync (node:electron/js2c/node_init:2:10245)
    at Module.Ka (C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:114:3340)
    at processTicksAndRejections (node:internal/process/task_queues:95:5)
    at C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:184:2384
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:83537)
(05:25:51) INFO:    [Legendary]:        Found 0 games to update
(05:25:51) INFO:    [Legendary]:        Getting more details with 'legendary info'
(05:25:51) INFO:    [Legendary]:        Getting more details with 'legendary info'
(05:25:51) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"info`"","`"Fortnite`"","`"--json`"","`"--platform`"","`"Windows`""
(05:25:51) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\bri\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"info`"","`"Fortnite`"","`"--json`"","`"--platform`"","`"Windows`""
(05:25:57) ERROR:   [Legendary]:        Error: Failed to parse install info for Fortnite with: SyntaxError: Unexpected non-whitespace character after JSON at position 5701 (line 2 column 1)
    at Module.En (C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:114:2826)
    at processTicksAndRejections (node:internal/process/task_queues:95:5)
    at C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:184:4032
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:83537)
(05:25:57) ERROR:   [Legendary]:        Error: Failed to parse install info for Fortnite with: SyntaxError: Unexpected non-whitespace character after JSON at position 5701 (line 2 column 1)
    at Module.En (C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:114:2826)
    at processTicksAndRejections (node:internal/process/task_queues:95:5)
    at C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:184:4032
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:83537)
(05:25:57) ERROR:   [Legendary]:        Error: Failed to parse install info for Fortnite with: SyntaxError: Unexpected non-whitespace character after JSON at position 5701 (line 2 column 1)
    at Module.En (C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:114:2826)
    at processTicksAndRejections (node:internal/process/task_queues:95:5)
    at C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:184:4032
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:83537)
(05:25:57) ERROR:   [Legendary]:        Error: Failed to parse install info for Fortnite with: SyntaxError: Unexpected non-whitespace character after JSON at position 5701 (line 2 column 1)
    at Module.En (C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:114:2826)
    at processTicksAndRejections (node:internal/process/task_queues:95:5)
    at C:\Users\bri\AppData\Local\Programs\heroic\resources\app.asar\build\main\main.js:184:4032
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:83537)
(05:25:57) ERROR:   [Frontend]:         Cannot get game info
(05:25:57) ERROR:   [Frontend]:         Cannot get game info
(05:25:57) ERROR:   [Frontend]:         Cannot get game info
(05:25:57) ERROR:   [Frontend]:         Cannot get game info
(05:25:57) ERROR:   [Frontend]:         Cannot get game info
(05:26:02) ERROR:   [Frontend]:         Cannot get game info

Steps to reproduce

1. Go to Library
2. Click on any game from the Epic Games library
3. Wait for it to fail to load the info

Expected behavior

It should load the info and allow me to install it.

Screenshots

Heroic Version

Latest Stable

System Information

• OS: Windows 11 23H2

Additional information

No response

[arielj]

check if there's any error in Settings > Logs > Epic/Legandary

[arielj]

Closing, as it's been over a year since my last comment here