[UI] [GoG Save-Sync] Save-sync settings do not appear sometimes

[Riven-Spell]

Describe the bug

Save-Sync settings do not appear when clicking the settings button on a recently played title.

Add logs

(00:09:31) INFO:    [Legendary]:       Running command: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(00:09:31) INFO:    [Legendary]:       Legendary location: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary
(00:09:31) INFO:    [Gog]:             GOGDL location: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl
(00:09:31) INFO:    [Backend]:         

Heroic Version: 2.4.0-beta.2 Caesar Clown
Legendary Version:  0.20.27 Dark Energy (hotfix)
OS: Arch KERNEL: 5.18.7-arch1-1 ARCH: x64
CPU: AMD Ryzen 9 3900X 12-Core Processor @3.8 GOVERNOR: schedutil
RAM: Total: 62.72 GiB Available: 37.08 GiB
GRAPHICS: GPU0: NVIDIA GeForce RTX 2080 Ti VRAM: 11264MB DRIVER: 515.48.07 
PROTOCOL: x11

(00:09:31) INFO:    [Gog]:             Getting data about the user
(00:09:31) INFO:    [Gog]:             Refreshing access_token
(00:09:31) WARNING: [Backend]:         Failed to register protocol with OS.
(00:09:32) INFO:    [Backend]:         AreWeAntiCheatYet data downloaded
(00:09:32) INFO:    [Gog]:             Token refreshed successfully
(00:09:32) INFO:    [Frontend]:        Refreshing Library
(00:09:32) INFO:    [Legendary]:       Refreshing library...
(00:09:32) INFO:    [Legendary]:       Refreshing Epic Games...
(00:09:32) INFO:    [Gog]:             Getting GOG library
(00:09:32) INFO:    [Gog]:             Saved user data to config
(00:09:32) INFO:    [Legendary]:       Running command: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary list
(00:09:33) INFO:    [Gog]:             Number of library pages: 1
(00:09:33) INFO:    [Gog]:             Saved games data
(00:09:33) INFO:    [Legendary]:       Updating game list
(00:09:33) INFO:    [Legendary]:       Game List Updated
(00:09:33) INFO:    [Legendary]:       Checking for game updates.
(00:09:33) INFO:    [Legendary]:       Running command: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary list-installed --check-updates --tsv
(00:09:34) INFO:    [Legendary]:       Found 0 game(s) to update
(00:09:34) INFO:    [Backend]:         Downloaded Winetricks
(00:09:35) INFO:    [Gog]:             Found 0 game(s) to update
(00:10:39) INFO:    [Legendary]:       Running command: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(00:10:39) INFO:    [Gog]:             Running command: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --version
(00:10:46) INFO:    [Legendary]:       Running command: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(00:10:46) INFO:    [Gog]:             Running command: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --version
(00:10:51) INFO:    [Gog]:             Getting game metadata.
(00:10:51) INFO:    [Gog]:             Running command: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl info 1304291300 --token <redacted> --lang=en-US --os windows
(00:10:51) INFO:    [Legendary]:       Checking if EOS Overlay is enabled: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary eos-overlay info --prefix "/home/adele/Games/Heroic/Prefixes/Monster Train"
(00:12:04) ERROR:   Couldn't find all library folders of Wine Default - wine-7.11 (Staging)!
Missing undefined or undefined!
Falling back to system libraries!
(00:12:04) DEBUG:   [Legendary]:       Running Wine command: "/usr/bin/wine" wineboot --init
(00:12:09) DEBUG:   [Legendary]:       Ran Wine command: "/usr/bin/wine" wineboot --init
(00:12:09) ERROR:   Couldn't find all library folders of Wine Default - wine-7.11 (Staging)!
Missing undefined or undefined!
Falling back to system libraries!
(00:12:09) DEBUG:   [Legendary]:       Running Wine command: "/usr/bin/wine" cmd /c winepath "%USERPROFILE%/AppData/LocalLow/Shiny Shoe/MonsterTrain/sync"
(00:12:14) DEBUG:   [Legendary]:       Ran Wine command: "/usr/bin/wine" cmd /c winepath "%USERPROFILE%/AppData/LocalLow/Shiny Shoe/MonsterTrain/sync"
(00:12:14) INFO:    [Backend]:         Writing config for 1304291300
(00:12:14) INFO:    [Backend]:         {
  "autoInstallDxvk": true,
  "autoInstallVkd3d": true,
  "preferSystemLibs": false,
  "enableEsync": true,
  "enableFsync": true,
  "maxSharpness": 2,
  "language": "",
  "nvidiaPrime": false,
  "enviromentOptions": [],
  "wrapperOptions": [],
  "savesPath": "/home/adele/Games/Heroic/Prefixes/Monster Train/dosdevices/c:/users/adele/AppData/LocalLow/Shiny Shoe/MonsterTrain/sync",
  "showFps": false,
  "targetExe": "",
  "useGameMode": false,
  "wineCrossoverBottle": "Heroic",
  "winePrefix": "/home/adele/Games/Heroic/Prefixes/Monster Train",
  "wineVersion": {
    "bin": "/usr/bin/wine",
    "name": "Wine Default - wine-7.11 (Staging)",
    "type": "wine",
    "wineserver": "/usr/bin/wineserver",
    "wineboot": "/usr/bin/wineboot"
  },
  "eacRuntime": false,
  "battlEyeRuntime": false
}
(00:12:14) INFO:    [Backend]:         Writing config for 1304291300
(00:12:14) INFO:    [Backend]:         {
  "autoInstallDxvk": true,
  "autoInstallVkd3d": true,
  "preferSystemLibs": false,
  "autoSyncSaves": true,
  "enableEsync": true,
  "enableFsync": true,
  "maxSharpness": 2,
  "language": "",
  "nvidiaPrime": false,
  "enviromentOptions": [],
  "wrapperOptions": [],
  "savesPath": "/home/adele/Games/Heroic/Prefixes/Monster Train/dosdevices/c:/users/adele/AppData/LocalLow/Shiny Shoe/MonsterTrain/sync",
  "showFps": false,
  "targetExe": "",
  "useGameMode": false,
  "wineCrossoverBottle": "Heroic",
  "winePrefix": "/home/adele/Games/Heroic/Prefixes/Monster Train",
  "wineVersion": {
    "bin": "/usr/bin/wine",
    "name": "Wine Default - wine-7.11 (Staging)",
    "type": "wine",
    "wineserver": "/usr/bin/wineserver",
    "wineboot": "/usr/bin/wineboot"
  },
  "eacRuntime": false,
  "battlEyeRuntime": false
}
(00:12:38) INFO:    [Gog]:             Removing /home/adele/Games/Heroic/Loop Hero
(00:12:38) INFO:    [Backend]:         Desktop shortcut removed
(00:12:38) INFO:    [Backend]:         Applications shortcut removed
(00:12:38) INFO:    [Shortcuts]:       Loop Hero was successfully removed from Steam.
(00:12:38) INFO:    [Backend]:         finished uninstalling
(00:12:38) INFO:    [Frontend]:        Refreshing Library
(00:12:38) INFO:    [Gog]:             Getting GOG library
(00:12:38) INFO:    [Gog]:             Number of library pages: 1
(00:12:39) INFO:    [Gog]:             Saved games data
(00:12:40) INFO:    [Gog]:             Found 0 game(s) to update
(00:12:40) DEBUG:   [Legendary]:       Running Wine command: "/home/adele/.local/share/Steam/compatibilitytools.d/GE-Proton7-2/proton" waitforexitandrun wineboot --init
(00:12:41) DEBUG:   [Legendary]:       Ran Wine command: "/home/adele/.local/share/Steam/compatibilitytools.d/GE-Proton7-2/proton" waitforexitandrun wineboot --init
(00:12:41) INFO:    [Gog]:             Setup: No instructions
(00:12:41) DEBUG:   [Legendary]:       Running Wine command: "/home/adele/.local/share/Steam/compatibilitytools.d/GE-Proton7-2/proton" runinprefix cmd /c winepath ""
(00:12:41) ERROR:   [Backend]:         Error running Wine command: Error: Command failed: "/home/adele/.local/share/Steam/compatibilitytools.d/GE-Proton7-2/proton" runinprefix cmd /c winepath ""
fsync: up and running.
wine: RLIMIT_NICE is <= 20, unable to use setpriority safely
Can't recognize 'winepath ""' as an internal or external command, or batch script.

Steps to reproduce

1. Play any game that supports save sync on GoG
2. Click settings from the game under the recently played setting
3. Save-Sync does not appear.

Expected behavior

Save-Sync should appear regardless of how the game's config was accessed.

Screenshots

Via recently played

Via library

System Information

• OS: Arch Linux (Linux kitsune 5.18.7-arch1-1 #1 SMP PREEMPT_DYNAMIC Sat, 25 Jun 2022 20:22:01 +0000 x86_64 GNU/Linux)
• Heroic Version: 2.4.0-beta.2

Additional information

No response

[flavioislima]

I cannot replicate this issue on latest commit in beta, might be that the bug was fixed already: https://user-images.githubusercontent.com/26871415/184110119-60938564-8b92-4894-b695-df85e20e9436.mp4

[TacoCake]

Weirdly enough, for me, the Save-sync settings don't appear at all.

I'm running the latest flatpak version 2.4.0, on openSUSE Tumbleweed. Also tried the 2.4.0-beta.2 AppImage, same issue.

https://user-images.githubusercontent.com/11259450/185461952-c49f72fd-b595-4f58-9224-b5d32da887c3.mp4

[imLinguin]

Clear Heroic cache and refresh the library

[TacoCake]

That fixed it, thanks!

But, I think this behaviour should be done automatically when switching from old versions of heroic to this new one. Wouldn't that make it simpler for everyone and avoid useless bug reports & confusion?

[TheUnforgiven71]

Hi, I have the same issue on steam deck (cloud-sync not showing). Had the issue on 2.4.0-beta2, still have it on 2.4.0. https://i.ibb.co/wS84ZPv/Screenshot-20220830-205049.png

I tried to :

• clear cache and refresh library
• clear cache +reset heroic
• clear cache + reset heroic + uninstall from Discover
• clear cache + reset heroic + remove ~/.var/app/com.heroicgameslauncher.hgl/ + uninstall from Discover

Latest tried got me logging in again, but still no sync option for GOG (tried with Cyberpunk 2077) How can I fix this please?

Thanks

[Menschomat]

Same here on SteamDeck width version 2.4.1

[Sadasad1]

Trying Heroes 5 on Steam Deck.

heroic-2022-09-28T10_49_48.004Z.log goggame-1207661193.info.zip

[flavioislima]

Issue was fixed on 2.4.3