Unable to recognize subscription in MacOS

[Kawscheck]

I am having trouble getting the Battlegrounds tracker to recognize that I have an active subscription.

I have tried signing out and back in, reinstalling the app, quitting both applications and restarting the computer, however nothing seems to resolve the issue.

I found a reddit thread with someone who says they resolved the issue, but I was not able to find out how. https://www.reddit.com/r/BobsTavern/comments/15n6ah9/hsreplay_subscription_tier7_does_not_work_on_mac/

Any help would be greatly appreciated!

[fmoraes74]

Have you tried restarting the application? That issues happens sometimes when the token expired. If that doesn't help, please attach a copy of the application log file when the problem appears.