HandBrake crashes while reading from source for few DVDs

[sameerthekhans]

Problem Description

HandBrake crashes while reading from source for few DVDs

Some information that might help

1. The DVD I am ripping is pretty old not sure which year but might be 10-15yrs old
2. Its playing perfectly in VLC Media player
3. The DVD has menu to select titles
4. There are 3 titles in total(that's what VLC shows)
   1. HandBrake showing - [18:21:53] scan: DVD has 6 title(s)
5. Working perfectly fine for recent DVDs like 3-5yrs

I also tried handbrake nightly from GitHub releases page but same issue

Few Event logs 1. Application: HandBrake.exe CoreCLR Version: 6.0.2623.60508 .NET Version: 6.0.26 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FF806C253A8

Faulting application name: HandBrake.exe, version: 1.7.3.0, time stamp: 0x656f0000 Faulting module name: hb.DLL, version: 0.0.0.0, time stamp: 0x65c7ff2e Exception code: 0xc0000005 Fault offset: 0x0000000000c453a8 Faulting process ID: 0x0x22EC Faulting application start time: 0x0x1DA67E95D1A1594 Faulting application path: C:\Program Files\HandBrake\HandBrake.exe Faulting module path: C:\Program Files\HandBrake\hb.DLL Report ID: 4e5e3747-874d-44a2-9e0b-7f62b070a73a Faulting package full name: Faulting package-relative application ID:

Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: HandBrake.exe P2: 1.7.3.0 P3: 656f0000 P4: hb.DLL P5: 0.0.0.0 P6: 65c7ff2e P7: c0000005 P8: 0000000000c453a8 P9: P10:

Attached files:

These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_HandBrake.exe_adaf819942638a947fc31b86ead301b7c615d49_d104359e_2f3aa8aa-358d-48ee-821c-4dcdae0ad3fe

Analysis symbol: Rechecking for solution: 0 Report Id: 4e5e3747-874d-44a2-9e0b-7f62b070a73a Report Status: 4 Hashed bucket: Cab Guid: 0

Fault bucket 1859996124096398905, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: HandBrake.exe P2: 1.7.3.0 P3: 656f0000 P4: hb.DLL P5: 0.0.0.0 P6: 65c7ff2e P7: c0000005 P8: 0000000000c453a8 P9: P10:

Attached files: \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3e025b6c-ac5b-4e49-b685-7cf6f628b500.tmp.WERInternalMetadata.xml

These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HandBrake.exe_adaf819942638a947fc31b86ead301b7c615d49_d104359e_2f3aa8aa-358d-48ee-821c-4dcdae0ad3fe

Analysis symbol: Rechecking for solution: 0 Report Id: 4e5e3747-874d-44a2-9e0b-7f62b070a73a Report Status: 268435456 Hashed bucket: 2651ae39a7803e0cd9d0089ec45e8639 Cab Guid: 0

Activity Log, Crash Log or any other details

HandBrake 1.7.3 (2024021000)
OS: Microsoft Windows NT 10.0.22631.0
CPU: Intel(R) Core(TM) i7-14700KF
Ram: 32604 MB, 
GPU Information:
  NVIDIA GeForce RTX 3060 - 30.0.14.7212
Screen: 1366x768
Temp Dir: C:\Users\samee\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake\
Data Dir: C:\Users\samee\AppData\Roaming\HandBrake

-------------------------------------------
[18:21:53] hb_init: starting libhb thread

 # Starting Scan ...

[18:21:53] CPU: Intel(R) Core(TM) i7-14700KF
[18:21:53]  - logical processor count: 28
[18:21:53] Intel Quick Sync Video support: no
[18:21:53] hb_scan: path=E:\VIDEO_TS, title_index=0
src/libbluray/disc/disc.c:437: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:437: error opening file BDMV\BACKUP\index.bdmv
[18:21:53] bd: not a bd - trying as a stream/file instead
libdvdread: Could not open E:\VIDEO_TS with libdvdcss.
libdvdread: Can't open E:\VIDEO_TS for reading
libdvdread: Device E:\VIDEO_TS inaccessible, CSS authentication not available.
libdvdread: Zero check failed in src/ifo_read.c:567 for vmgi_mat->zero_3 : 0x00000000010000000000000000000000000000
libdvdnav: Unable to open device file E:\VIDEO_TS.
libdvdread: Could not open E:\VIDEO_TS with libdvdcss.
libdvdread: Can't open E:\VIDEO_TS for reading
libdvdread: Device E:\VIDEO_TS inaccessible, CSS authentication not available.
libdvdread: Zero check failed in src/ifo_read.c:567 for vmgi_mat->zero_3 : 0x00000000010000000000000000000000000000
[18:21:53] scan: DVD has 6 title(s)
[18:21:53] scan: scanning title 1
[18:21:53] scan: duration is 00:40:06 (2406720 ms)
[18:21:53] pgc_id: 1, pgn: 1: pgc: 000002a47eed0160
[18:21:53] scan: checking audio 1
[18:21:53] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[18:21:53] scan: checking audio 2
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking audio 3
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking subtitle 1
[18:21:53] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[18:21:53] scan: title 1 has 1 chapters
[18:21:53] scan: chap 1, 2406720 ms
[18:21:53] scan: aspect = 4:3
[18:21:53] scan: scanning title 2
[18:21:53] scan: duration is 00:08:21 (501600 ms)
[18:21:53] pgc_id: 2, pgn: 1: pgc: 000002a47eecff20
[18:21:53] scan: checking audio 1
[18:21:53] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[18:21:53] scan: checking audio 2
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking audio 3
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking subtitle 1
[18:21:53] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[18:21:53] scan: title 2 has 1 chapters
[18:21:53] scan: chap 1, 501600 ms
[18:21:53] scan: aspect = 4:3
[18:21:53] scan: scanning title 3
[18:21:53] scan: duration is 01:10:46 (4246080 ms)
[18:21:53] pgc_id: 3, pgn: 1: pgc: 000002a47eecff20
[18:21:53] scan: checking audio 1
[18:21:53] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[18:21:53] scan: checking audio 2
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking audio 3
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking subtitle 1
[18:21:53] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[18:21:53] scan: title 3 has 1 chapters
[18:21:53] scan: chap 1, 4246080 ms
[18:21:53] scan: aspect = 4:3
[18:21:53] scan: scanning title 4
[18:21:53] scan: duration is 00:40:06 (2406720 ms)
[18:21:53] pgc_id: 4, pgn: 1: pgc: 000002a47eecfaa0
[18:21:53] scan: checking audio 1
[18:21:53] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[18:21:53] scan: checking audio 2
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking audio 3
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking subtitle 1
[18:21:53] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[18:21:53] scan: title 4 has 1 chapters
[18:21:53] scan: chap 1, 2406720 ms
[18:21:53] scan: aspect = 4:3
[18:21:53] scan: scanning title 5
[18:21:53] scan: duration is 00:08:21 (501600 ms)
[18:21:53] pgc_id: 5, pgn: 1: pgc: 000002a47eed0940
[18:21:53] scan: checking audio 1
[18:21:53] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[18:21:53] scan: checking audio 2
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking audio 3
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking subtitle 1
[18:21:53] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[18:21:53] scan: title 5 has 1 chapters
[18:21:53] scan: chap 1, 501600 ms
[18:21:53] scan: aspect = 4:3
[18:21:53] scan: scanning title 6
[18:21:53] scan: duration is 01:10:46 (4246080 ms)
[18:21:53] pgc_id: 6, pgn: 1: pgc: 000002a47eed0940
[18:21:53] scan: checking audio 1
[18:21:53] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[18:21:53] scan: checking audio 2
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking audio 3
[18:21:53] scan: audio channel is not active
[18:21:53] scan: checking subtitle 1
[18:21:53] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[18:21:53] scan: title 6 has 1 chapters
[18:21:53] scan: chap 1, 4246080 ms
[18:21:53] scan: aspect = 4:3
libdvdread: Could not open E:\VIDEO_TS/VTS_01_5.VOB with libdvdcss.

What Operating System are you running?

Windows 11 Pro Unactivated Version

What version of HandBrake are you running?

1.7.3 (2024021000)

Where did you download HandBrake from?

handbrake.fr

[sr55]

Remove libdvdcss and use something else. It's not supported and is known to cause problems like this.