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Published 20 hours ago • verified publisher icon GrapheneOS

Cannot download esim from Google Fi

Open opokadot opened this issue 1 year ago • 18 comments

Cannot download esim from Google Fi. Google Fi downloads sim from its app not from Android settings.

Tried clearing caches, reinstalling, factory reset etc etc

Google Fi & system logs

Google Fi log 94d5f4f076b2.txt System log 3b94e27405c1.txt

opokadot avatar Feb 06 '24 18:02 opokadot

Does Google Fi app have the Phone permission?

muhomorr avatar Feb 06 '24 19:02 muhomorr

Does Google Fi app have the Phone permission?

Yes all permissions enabled.

opokadot avatar Feb 06 '24 19:02 opokadot

Google Fi log says that it doesn't have the Phone permission. Did Google Fi have Phone permission at the time log was captured? Does Play services app have the Phone permission?

muhomorr avatar Feb 06 '24 19:02 muhomorr

Google Fi log says that it doesn't have the Phone permission. Did Google Fi have Phone permission at the time log was captured? Does Play services app have the Phone permission?

Yes it was given every permission and allowed all with no scopes. Google services also and play and Google app, everything google

opokadot avatar Feb 08 '24 18:02 opokadot

Google Fi log says that it doesn't have the Phone permission. Did Google Fi have Phone permission at the time log was captured? Does Play services app have the Phone permission?

I was thinking the sandbox was causing it somehow

opokadot avatar Feb 08 '24 18:02 opokadot

I'm also experiencing this issue. I've given Google Play Services, Google Play, and Google Fi all permissions. Same READ_PHONE_STATE permission is missing shows up in log. eSIM support is enabled.

WinstonHartnett avatar Mar 19 '24 03:03 WinstonHartnett

I'm also experiencing this issue. I've given Google Play Services, Google Play, and Google Fi all permissions. Same READ_PHONE_STATE permission is missing shows up in log. eSIM support is enabled.

READ_PHONE_STATE is the Phone permission. Seems you haven't granted it to an app needing it.

thestinger avatar Mar 19 '24 03:03 thestinger

I'm also experiencing this issue. I've given Google Play Services, Google Play, and Google Fi all permissions. Same READ_PHONE_STATE permission is missing shows up in log. eSIM support is enabled.

READ_PHONE_STATE is the Phone permission. Seems you haven't granted it to an app needing it.

In Settings > Apps > Google Fi > Permissions, I've enabled:

  • Call logs
  • Contacts
  • Location
  • Microphone
  • Network
  • Notifications
  • Phone (which was "last accessed" when I opened the app)
  • Sensors
  • SMS

This, as far as I know, is every permission in that menu. I've similarly enabled every listed permission for Google Play and Play Services.

WinstonHartnett avatar Mar 19 '24 03:03 WinstonHartnett

eSIM is definitely broken. Just did a factory reset and tried again --- doesn't work.

WinstonHartnett avatar Mar 19 '24 23:03 WinstonHartnett

At the same menu where Google Fi fails on GOS, the stock [Pixel 8] OS displays a pop-up asking for carrier permissions. There wasn't any pop-up on GOS (Google Fi immediately fails). The logs linked above have this line that may be related:

         1707245516.021 19374 19944 I Tycho.jnk: First call to TelephonyManager.hasCarrierPrivileges in process returned false

WinstonHartnett avatar Mar 21 '24 02:03 WinstonHartnett

I'm still having this issue as well, glad this was brought up by another person (not glad someone else has to deal with this problem lol)

opokadot avatar Mar 22 '24 14:03 opokadot

This issue is only for Google Fi.

thestinger avatar Mar 23 '24 05:03 thestinger

@opokadot Were you able to resolve this?

thestinger avatar Apr 13 '24 15:04 thestinger

No

opokadot avatar Apr 14 '24 05:04 opokadot

The next release will have an attempt at resolving this.

https://github.com/GrapheneOS/grapheneos.org/commit/8b88182f34940d0df04dcfbd6fb5f938fcefc0a3

Once it's out, please try activating it and let us know if it fixes the issue.

matchboxbananasynergy avatar Apr 20 '24 15:04 matchboxbananasynergy

Can someone confirm is this is still an issue?

matchboxbananasynergy avatar Apr 27 '24 21:04 matchboxbananasynergy

I'm still running into this on a Pixel 8 Pro with the current beta (2024042200), privileged eSIM turned on, and all permissions enabled for the Google Fi app. The error code is T120, which I believe means that the app can't access the eSIM manager based on other comments elsewhere.

Google Fi log e1b000a32463.txt

marsposting avatar Apr 30 '24 01:04 marsposting

We're working on it.

thestinger avatar Apr 30 '24 15:04 thestinger

I have a pixel 6 and pixel 7 with GrapheneOS + Google FI working great, they were installed around a year ago. I tried to install the current (installed yesterday) and can't get Google Fi working. I tried various SIM+Esim variations, rebooting, and verifying that ##4636## -> DSDS enabled. Redownloading the dim, using a QR code for Google FI to load an eSim, disabling/re-enabling eSim, giving all permissions, etc didn't work.

spikebike avatar May 02 '24 21:05 spikebike

We have a fix that will likely be included in the next release.

matchboxbananasynergy avatar May 02 '24 23:05 matchboxbananasynergy

Please try https://grapheneos.org/releases#2024050300, currently in the alpha channel and let us know if this is now resolved.

matchboxbananasynergy avatar May 04 '24 01:05 matchboxbananasynergy

I've been tracking this issue as I've had the same problem as everyone else here. I'm on the Pixel 6 pro fwiw. I just fetched the alpha release.

It went through the eSIM provisioning okay. Calls, SMS, RCS, and data all seem to be working okay.

OneDeuxTriSeiGo avatar May 04 '24 02:05 OneDeuxTriSeiGo

I joined the beta channel yesterday, nothing happened that I could tell. This morning (May 4th, 2024) I got notified of a new version of Graphene, I upgraded and rebooted. Google Fi didn't work, clicked on the registration with Google Fi, didn't work.

I deleted the Google Fi SIM, verified eSIM was enabled, and restarted google Fi. That worked. I got fast connectivity, SMS messages, and Google Fi seems happy.

Many thanks, my phone is back to 100%.

spikebike avatar May 04 '24 20:05 spikebike