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Background Audio conflicting with links

Open DanielCryptoK opened this issue 2 years ago • 4 comments

Hi

I have just noticed that all of my web stories are not working correctly due to the links not being clickable. See example below with picture of page to check in this image. https://www.webpagescreenshot.info/#v2=s2kNKTH_c

https://bitcoin-casino-no-deposit-bonus.com/web-stories/bc-game-review/

DanielCryptoK avatar Sep 29 '22 13:09 DanielCryptoK

Thanks for your report. We'll look into what's causing this exactly.

In the meantime, can you try removing background audio on these pages to see if it helps? As odd as it may sound, there could be a clash there.

swissspidy avatar Sep 29 '22 13:09 swissspidy

Hi

I removed the audio which also removed the subtitles and the click now works. How to fix so can add back?

Also the button after updating the post in editor to view the web story is missing.

DanielCryptoK avatar Sep 29 '22 13:09 DanielCryptoK

How to fix so can add back?

I repeat, we will look into it.

Also the button after updating the post in editor to view the web story is missing.

Can you clarify / share a screenshot? Are you referring to this Preview button?

Screenshot 2022-09-29 at 15 33 11

swissspidy avatar Sep 29 '22 13:09 swissspidy

My mistake as I was sure a button in the bottom left corner used to pop up to say view story after editing, but maybe I am getting confused.

DanielCryptoK avatar Sep 29 '22 13:09 DanielCryptoK

This will be fixed in our next release

swissspidy avatar Oct 04 '22 06:10 swissspidy

When is the next release date as this problem is costing me money.

DanielCryptoK avatar Oct 04 '22 11:10 DanielCryptoK

In the next 1-2 weeks

swissspidy avatar Oct 04 '22 11:10 swissspidy

OK, please can you help me on the video indexing problem as no one is answering my ticket and I am completely stuck and dont know what to do. Google says tickets are normally answered in 48 hours and its been 1 month https://support.google.com/webmasters/thread/177831693?hl=en

DanielCryptoK avatar Oct 04 '22 11:10 DanielCryptoK

I'm afraid we do not provide support for video indexing or other search-related topics here.

I recommend waiting for a reply on your topic and reading the help article about the video indexing report.

swissspidy avatar Oct 04 '22 11:10 swissspidy

@swissspidy Hi, you said that this would be fixed in two weeks and its been 15 days. That means I have gone half a month without my main source of income working and this is at a horrible time with the world collapsing. Please can you let me know when this will be fixed so that your plugin stops costing me money. Thanks

DanielCryptoK avatar Oct 19 '22 13:10 DanielCryptoK

We hit some delays with the current release, but we should be able to release it next week or so. You'll get a notification in your WordPress admin once it is out.

swissspidy avatar Oct 19 '22 13:10 swissspidy

The next week or so do not sound promising. My website is designed to use the web stories for my main advertisements on each page and been able to click on the advert link is vital, so I would apricate anything you can do to speed up this for me as it is greatly effecting my income. I am sure that google can apricate this as their business model would collapse overnight if users could not click advert links in search results.

DanielCryptoK avatar Oct 19 '22 13:10 DanielCryptoK

@swissspidy any update on this as it is simply not acceptable to have my income effected for so long due to an error with your plugin. Surly I can not be the only person to think that this is extremely unreasonable and no plugin should cost a user money due to it been broken for so long. I have also just had my hosting company check what is causing the error below and they say it is your plugin:

[Tue Oct 25 00:21:53.243751 2022] [proxy_fcgi:error] [pid 21219:tid 140029196125952] [client 2601:601:1281:17b0:2c49:53b2:4ce1:4264:0] AH01071: Got error 'PHP message: slide list from 0 to 1', referer: https://bitcoin-casino-no-deposit-bonus.com/cafe-casino-no-deposit-bonus-code-february-2022/

See the attached errors

web stories

DanielCryptoK avatar Oct 25 '22 11:10 DanielCryptoK

We are working on a new update, please stay tuned.

As for these console errors, if they are happening when viewing a single story, I suggest reporting this at https://github.com/ampproject/amphtml. Though it looks like you can safely ignore them.

swissspidy avatar Oct 25 '22 11:10 swissspidy

We are now over 1 month since I reported this error and you said 1 to 2 weeks for a fix. I am very certain that you would not be happy if a plugin had been costing you money for over 1 month because the advertisement links don't work. Is there anywhere I can make an official complaint about this?

I am also getting images blocked now and it says by robot txt but that does not make sense to me. Please see my robot txt below and advise what to change or if this is yet another bug.

User-agent: * Disallow: /wp-admin/ Disallow: /wp-login.php Allow: /wp-admin/admin-ajax.php Sitemap: https://bitcoin-casino-no-deposit-bonus.com/sitemap_index.xml

EXAMPLE ERROR

Googlebot blocked by robots.txt Image https://bitcoin--casino--no--deposit--bonus-com.cdn.ampproject.org/i/s/bitcoin-casino-no-deposit-bonus.com/wp-content/uploads/2021/07/bcnbd-rounded-512-250x250.png

DanielCryptoK avatar Nov 03 '22 18:11 DanielCryptoK

@DanielCryptoK We released a plugin update last week.

swissspidy avatar Nov 04 '22 07:11 swissspidy

@swissspidy Do you know why googlebot is blocking web stories images?????

DanielCryptoK avatar Nov 04 '22 11:11 DanielCryptoK

We do not provide support for crawling and indexing questions here, please check out https://developers.google.com/search/docs/crawling-indexing and the help community there for these kind of questions.

That said, this looks as expected.

https://bitcoin--casino--no--deposit--bonus-com.cdn.ampproject.org/i/s/bitcoin-casino-no-deposit-bonus.com/wp-content/uploads/2021/07/bcnbd-rounded-512-250x250.png is cached version of your image https://bitcoin-casino-no-deposit-bonus.com/wp-content/uploads/2021/07/bcnbd-rounded-512-250x250.png in the AMP cache.

The AMP cache blocks indexing from crawlers, because obviously a crawler should index the original at https://bitcoin-casino-no-deposit-bonus.com/wp-content/uploads/2021/07/bcnbd-rounded-512-250x250.png and not the cached version.

So I don't see an issue here. But again, please use https://developers.google.com/search/help for any questions related to search rankings.

swissspidy avatar Nov 04 '22 11:11 swissspidy