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Giveth
Maintenance Mode
We need to do maintenance periodically to keep backend services and their dependencies up to date. Because we did not have too many users before we used to just to these maintenance procedures taking the risk to disrupt the session of one or two users. Now that the service has matured, we can't do that anymore. Users need to be informed about maintenance before and during the operations
My suggestion is to have three things:
- [ ] always have maintenance happen in the same timeslot so affected users might anticipate the downtime. This was already agreed upon to be a possible weekly window at "Saturdays 12am GMT -6"
- [x] Sync with the Communications team so they can inform users in time before the first maintenance period occurs
- [x] Switch to maintenance mode on the frontend. Like mentioned before it would be great to have a simple fullscreen modal that informs users of ongoing maintenance and asks them to ... check back in a few minutes. Ideally we have a little hidden hotzone that lets us bypass the modal for testing. [Edit: Also - it would be awesome if we could trigger the maintenance modal just with an env value]
Two first checkmarks should be approved by Comms Team. Just mention @WhyldWanderer and @laurenluz to prioritize it. the last checkmark: "Switch to maintenance mode on the frontend" can be done by @MohammadPCh , pls let me know if you need any design, etc.
How long does the maintenance take @geleeroyale ?
We can add it to our documentation. @divine-comedian - maybe you can find the appropriate place while you're working on the docs.
@WhyldWanderer do you think we should send a one-time email from autopilot to let them know about this before the first time?
Depends. Usually its very quick. The timeframes would vary over maintenance periods in the future. The most important point is to communicate it to users on the frontend so they don't interact with it while some backend service is down.
Discussing it with the comms team, we don't think an email would be good because people are getting annoyed with them.
Can we instead add a banner on fridays that explains "maintenance coming soon"? @divine-comedian will write copy for this and the splash page.
@markoprljic can you help with the design of the splashpage & warning banner?
@markoprljic can you help with the design of the splashpage & warning banner?
Yes. cc/ @rodricastillo9013
Here's some copy for ya :
Splash Page:
"Giveth.io is currently offline for scheduled maintenance! Check again in a few hours to dive back into the Future of Giving."
Banner:
"Giveth.io will be offline for scheduled maintenance starting on Saturday 12am GMT-6. The DApp will be inaccessible for several hours."
@MohammadPCh is off on Fri and Sat, is there any chance we have the design sooner to get it implemented today @rodricastillo9013 ? I think we need it on Sat
I'd use the same darker purpler on the second mockup (Splash page) and include logo and offer user to go to Medium or Youtube or somewhere else.
https://www.figma.com/file/nVoinu0tgJ565enN5R4WDE/Giveth.io-%26-GIVeconomy?node-id=2%3A66
While we're at this, I think we need other error pages 404, 501 etc https://www.presslabs.com/how-to/error-pages/
Let's create a section in Figma and put them all there.
@rodricastillo9013 @markoprljic looks great! I think @MohammadPCh can start
@MohammadPCh pls check the last checkbox in the description when it's completed. (It needs both on giveth.io & givEconomy)
Hi! here I leave the link where I have created all the error pages, any comment is welcome, if we need any more specific let me know
https://www.figma.com/file/nVoinu0tgJ565enN5R4WDE/Giveth.io-%26-GIVeconomy?node-id=3934%3A106532