gitbook Issue with Git Sync

Bug description

Git Sync between Gitbook and my Github repo failed.

I tried to uninstall / reinstall the Gthub plugin, but no effect.

! The links to contact Gitbook support do not work, either on the website or on the web application !

Oct 14 '24 16:10 RomainRonflette

Hi @RomainRonflette - is the repo you’re trying to import private? Are you able to share it here?

Also, if you are able to open up the browser console while GitSync is running, can you let us know if there are any errors that come up?

Oct 15 '24 03:10 addisonschultz

@addisonschultz Git Sync not support private repo？ When set Git Sync，allow me to select my private repo, but no effect. If not support private repo, should not allow me to select my private repo.

Oct 30 '24 11:10 zhaohuxing

Hi @zhaohuxing - it works with private repos, but you will need to configure the GitBook app in GitHub to be able to view and work with your desired private repo! See here for more info https://docs.github.com/en/apps/using-github-apps

Oct 30 '24 13:10 addisonschultz

Hi @RomainRonflette @zhaohuxing - Recent testing with Git Sync are working - can you please try again and re-open a new ticket if this is still happening?

Jun 23 '25 15:06 addisonschultz