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Installer process hangs with no visible feedback for >5 minutes

Open konklone opened this issue 7 years ago • 2 comments

After the "we need to restart in 5 minutes" message, the installer just hung with no visible feedback on anything for more than 5 minutes. (Might have been 10?)

screen shot 2017-09-01 at 1 18 31 pm

The issue here is really about it having no visible feedback, more than the time it took. I was concerned the installation process might have frozen, and had no idea what it was doing during the process.

konklone avatar Sep 02 '17 14:09 konklone

In the instructions we mention that the progress indicator may not move during this process so it is documented.

ifbell avatar Sep 05 '17 12:09 ifbell

@ifbell It was documented, but that's not sufficient - I had read those instructions, and so I understood that this might happen, but this took well over 5 minutes (which is what the popup says it will take) and so it wasn't clear to me whether it had frozen or whether the instructions were being followed.

I recommend adding an indicator to the installer so that no matter how long it takes, it at least doesn't appear frozen. I also suggest making the "5 minutes" more vague, like "The installation will take a bit of time to finish, and will then pop up a notification about restarting your computer."

konklone avatar Sep 06 '17 02:09 konklone