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User asked for license after plugin deactivation, cannot activate it

Open intoxstudio opened this issue 8 years ago • 1 comments

A user buys a premium version of a plugin with Checkout (single site license) and follows the installation procedure, deactivates the plugin and then reactivates it.

It will now ask for the license key again, but because it has already been activated (quota met), the user has no option but to use the free version instead. The Accounts screen is not visible.

Temporary fix: Deactivate the license in the Freemius dashboard and make the user enter it again on their site.

SDK v.1.2.1

intoxstudio avatar Nov 29 '16 23:11 intoxstudio

Same thing happened to one of my customers today.

SDK v1.2.3

coreyt808 avatar Mar 02 '18 18:03 coreyt808