Setup executable fails immediately on Windows 10

[cchamberlain]

The setup executable bombs immediately for me on Windows 10. After download, I right click the exe, and go to properties and unblock it (Windows blocks all exe's from the internet) but that doesn't have an impact. Tried restarting / re-downloading / running as admin, no change.

Here is what I see:

EventViewer shows the following:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" /> 
    <EventID Qualifiers="0">1000</EventID> 
    <Level>2</Level> 
    <Task>100</Task> 
    <Keywords>0x80000000000000</Keywords> 
    <TimeCreated SystemTime="2017-10-23T19:42:53.584481700Z" /> 
    <EventRecordID>1049882</EventRecordID> 
    <Channel>Application</Channel> 
    <Computer>cochamberlai1-w.ad.corp.google.com</Computer> 
    <Security /> 
  </System>
  <EventData>
    <Data>webpack-dashboard-app-setup-1.0.0.exe</Data> 
    <Data>1.0.0.0</Data> 
    <Data>597fcc70</Data> 
    <Data>ntdll.dll</Data> 
    <Data>10.0.14393.1715</Data> 
    <Data>59b0d8f3</Data> 
    <Data>c0000005</Data> 
    <Data>00047722</Data> 
    <Data>4738</Data> 
    <Data>01d34c371dd3c4ad</Data> 
    <Data>C:\Users\cochamberlain\Downloads\webpack-dashboard-app-setup-1.0.0.exe</Data> 
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data> 
    <Data>19877202-9c45-484b-a3cd-933b54af75ba</Data> 
    <Data /> 
    <Data /> 
  </EventData>
</Event>

[seniorquico]

I, too, am experiencing the installer immediately crashing on Windows 10. However, my Event Viewer log entry shows an error in "System.dll" as opposed to "ntdll.dll".

[ColdFire87]

Same on Windows 7 (error in System.dll). AVG antivirus also flags it as infected with FileRepMalware

[ryan-roemer]

@carlospaelinck - Do you have a moment to check this install issue and the antivirus thing too?

[dtweedle]

Error

Similar error:

Here's the event log. Faulting application name: webpack-dashboard-app-setup-1.0.0.exe, version: 1.0.0.0, time stamp: 0x597fcc70 Faulting module name: ntdll.dll, version: 10.0.16299.15, time stamp: 0xac8afc81 Exception code: 0xc0000005 Fault offset: 0x0004367b Faulting process id: 0x3ba4 Faulting application start time: 0x01d35f18934e2489 Faulting application path: C:\Users\duncan.tweed\Downloads\webpack-dashboard-app-setup-1.0.0.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: dac90de8-7df9-4f79-865a-dfdb4751a2e6 Faulting package full name: Faulting package-relative application ID:

Fix

So I managed to get this working by cloning the project and running npm install. There seems to be some global packages that the project installs that are either missing or not present on windows by default that are needed to handle the installation executable.

Things I did.

1. Clone the WP Dashboard project
2. npm install
3. npm run package-win
4. npm build

Both the package and build commands failed due to a webpack issue, however after doing the above I was able to install using the executable.

Hope this helps.

[marceloavf]

@dtweedle Even after that I wasn't able to install, it do not show any error when opening the .exe

I have to run with compatibility mode for windows 8, so then it work!

[frenic]

I was able to install successfully with Windows 8 compatibility mode and then run as administrator using the official 1.0.0 exe-file.

[bdelaney]

Windows 8 compatibility mode and run as admin fixed it for me too.