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Improve post-trial, no billing 'device not created' popup language

Open gstout52 opened this issue 4 months ago • 2 comments

Description

A user who tries to create a remote instance without billing set up receives this somewhat confusingly-worded message:

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It says: "Failed to create device: Team billing not configured"

A clearer and more user-friendly message would be: "Set up billing to create a remote instance", with 'Set up billing' a link to the Billing area.

Epic/Story

No response

Have you provided an initial effort estimate for this issue?

I have provided an initial effort estimate

gstout52 avatar Aug 19 '25 20:08 gstout52

Post trial users have their access & main menu restricted:

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How were you able to attempt to create a remote instance?

cstns avatar Oct 27 '25 12:10 cstns

@cstns I believe I encountered this error when I was watching videos of users who logged back into their accounts after their free trial had ended. If you can't find this language in the code, we may just ice this for now.

gstout52 avatar Nov 03 '25 18:11 gstout52

could not replicate and customers didn't report it since

cstns avatar Nov 24 '25 14:11 cstns