EarTrumpet TIDAL HiFi volume control is erratic, overrides EarTrumpet

TIDAL HiFi volume control is erratic, overrides EarTrumpet

Open brian6932 opened this issue 5 years ago • 28 comments

I've had this issue ever since I first Installed EarTrumpet, but never really bothered to make a ticket. When I want to adjust Tidal's volume it will work, but since Tidal has an inbuilt audio adjuster when pausing and resuming it will just reset the setting put in by EarTrumpet and go back to the value that is in the audio adjuster (Tidal's volume value in EarTrumpet switches to the one Tidal's audio adjuster is using once the music is resumed). While Spotify has an audio adjuster too, this issue doesn't occur with Spotify, I'm unsure if you're able to fix this on your end, but I thought I'd give it a shot because It's been bugging me for a while now.

Dec 12 '18 01:12 brian6932

Will take a look right now. Some apps do this (e.g. SoundCloud) and usually we just start an email chain with them and hope for the best.

Dec 12 '18 02:12 riverar

Can't reproduce with Tidal 2.2.4.515 (W: 3.5.5--5) (NP: NA) and EarTrumpet 2.0.7.0 on Windows 10 17763.

Does this look right? tidal

Dec 12 '18 02:12 riverar

I'm on w10 1803 and using the latest version of Tidal (2.2.4), with the latest version of EarTrumpet (2.0.7.0), however, you're reproducing the issue wrong. Once you adjust the volume on EarTrumpet, pause and resume the song you're listening to, once resumed the value will change back Tidal's inbuilt audio adjuster.

Dec 12 '18 02:12 brian6932

Hm, how about this? Still can't seem to reproduce this. tidal2

Dec 12 '18 02:12 riverar

It may be exclusive due to my HiFi account, I can share an obs video or something if you want, your client does look different than mine so it may actually be that. For example, we have different pause and play buttons and different audio adjustment locations and different actions at the bottom right-hand corner of the client.

Dec 12 '18 02:12 brian6932

Oh I was in the fullscreen experience. No difference with this UI either:

Maybe you're right, could be HiFi related? I suspect it's OS related though.

Dec 12 '18 03:12 riverar

I really doubt it has to do with Windows since we are running very similar builds, Will a video be of any help?

Dec 12 '18 03:12 brian6932

Confirmed it's due to Hifi! I switched my streaming method to "high" and EarTrumpet adjustment works after pausing, on top of that the icon representing Tidal in EarTrumpet changes

Dec 12 '18 03:12 brian6932

Here's a picture of the change, the HiFi audio meter remains visible but does nothing

Dec 12 '18 03:12 brian6932

Interesting, thanks! I emailed the TIDAL team to get some help here. Will update you when I hear more.

Dec 12 '18 06:12 riverar

Got a short-term paid account from TIDAL (thanks!) to debug this. Appears the child tidalplayer.exe process isn't reporting external volume changes back to the parent app. So when the parent app sends down the volume command again, it's wrong and clobbers your system settings.

Will email the team, should be an easy fix.

Dec 14 '18 08:12 riverar

Any update on this?

Dec 23 '18 01:12 brian6932

@briank6932 I emailed the TIDAL team December 14, not much else we can do at the moment.

Dec 23 '18 02:12 riverar

@briank6932 Update: I emailed the TIDAL team again just now to request an update. I tested with latest TIDAL 2.3.0.530 (W: 3.6.3--3) (NP: NA), still has this issue.

Jan 11 '19 03:01 riverar

I just started using Ear Trumpet in May of 2019 and I'm also having this issue. :(

May 16 '19 05:05 danhorntx

@danhorntx Yep, we've emailed them about this. Please file an issue with TIDAL, feel free to reference this page as well as TIDAL issue numbers 655669 and 681745.

May 16 '19 05:05 riverar

@danhorntx Yep, we've emailed them about this. Please file an issue with TIDAL, feel free to reference this page as well as TIDAL issue numbers 655669 and 681745.

Doing that now. Sorry wasn't trying to beat up on you, thanks for what you've done so far!

May 16 '19 05:05 danhorntx

Hi, I have this issue. It's automatically changing volumes in Trumpet without my knowledge!

Mar 17 '20 11:03 ayechief

Hi. First of all congratulations on this great app! I use it a lot and I recently switched from Spotify to Tidal. That's when I started having some issues with the volume of my music streaming app. Every single time I change the song or pause the music, the Tidal volume on EarTrumpet defaults to 47/100. I tried reinstalling both apps but it keeps happening. Please check the ZIP I'm sending with a small clip of the issue happening. Is there any solution? Thanks.

EarTrumpet Tidal Volume.zip

Apr 30 '20 14:04 migueldotcom

Sorry, no workaround. We've mailed TIDAL engineers multiple times. Can you please open a ticket with TIDAL and let them know this is an issue on their end? Reference my ticket 681745.

Apr 30 '20 14:04 riverar

Hi. I just opened a new ticket, with a reference to yours. I'm trying to automate my app's volumes using Nirsoft's SoundVolumeView and some batch files, but I can't as the aforementioned issue is still plaguing TIDAL.

Sep 18 '20 14:09 Egglestron

Hi. The best you can for now is: Settings > Streaming > Sound Output > More Settings > Use Exclusive Mode and Force Volume. You still need to increase volume after each song, but you can go to your normal volume instead of Ear Trumpet. But I really hope this get fixed, almost 2 years now.

Sep 22 '20 20:09 LuisBessa22

It's 2021 now and still not fixed. I emailed the Tidal team again but got an half arsed reply, that they will look into it. Well I'm just gonna cancel my Tidal subscription in the meantime...