Expensify
[$250] Expense - Infinite loading or crashing when scanning an HEIC from the files app on low RAM devices
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Version Number: .2.75-13 Reproducible in staging?: Yes Reproducible in production?: Yes If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176933/test-cases/52099913 Email or phone of affected tester (no customers): [email protected] [email protected] Issue reported by: Applause Internal Team Bug source: Regression TC Execution Device used: iPhone 12 mini iOS 167. iPhone 13 iOS 17.7, iPhone 11 iOS 18.7.3 Safari App Component: Money Requests
Action Performed:
- Launch new expensify on Safari on a lower RAM device like the 12 mini, iPhone 13, 11
- Tap on FAB and select Create Expense
- Tap on Scan and Tap on the Photo library icon then choose file
- Select an HEIC file from the file tab (can get one by Sharing a Photo from Photos app > Export Unmodified Original > Saving to icloud Drive) or use https://drive.google.com/file/d/1pi5if4sy6Ax0p4AtmkPxo_RmtZUhkxOG/view
- Go back and repeat Step 4 if your device is newer.
Expected Result:
User is navigate to the preview
Actual Result:
App is either stuck on infinite loading (almost all of the times on iOS 16) or the app crashes. On newer devices like the iPhone 13 and 13 mini the app can at times navigate to the preview or WS select screen but at least half the times crashes
Workaround:
Unknown
Platforms:
- [ ] Android: App
- [ ] Android: mWeb Chrome
- [ ] iOS: App
- [x] iOS: mWeb Safari
- [x] iOS: mWeb Chrome
- [ ] Windows: Chrome
- [ ] MacOS: Chrome / Safari
Screenshots/Videos
https://github.com/user-attachments/assets/25e62f73-816e-403f-a095-2749ac00f783
https://github.com/user-attachments/assets/b2acb6b4-5950-49f9-b9d6-64206184679a
Upwork Automation - Do Not Edit
- Upwork Job URL: https://www.upwork.com/jobs/~022001452935588788464
- Upwork Job ID: 2001452935588788464
- Last Price Increase: 2025-12-25
Issue Owner
Current Issue Owner: @rojiphil
Triggered auto assignment to @lydiabarclay (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.
![melvin-bot[bot] avatar](https://avatars.githubusercontent.com/in/179547?v=4 "Published by a pub.dev verified publisher"){kind=small}
Proposal
Please re-state the problem that we are trying to solve in this issue.
Infinite loading or crashing when scanning an HEIC from the files app on low RAM devices
What is the root cause of that problem?
This is a known issue https://github.com/hoppergee/heic-to/issues/7 that was fixed in release 1.11.14 (ours is 1.11.13).
What changes do you think we should make in order to solve the problem?
Bump heic-to to 1.11.14. I checked the change log and didn't found any major change that we need to update our existing code.
What alternative solutions did you explore? (Optional)
None
Note that this can only be reproduced if you select "Choose files" here. Not reproducible with other options. This is because iOS will automatically converts the HEIC to JPEG in the background for "Take Photo" and "Photo Library" options.
@lydiabarclay Whoops! This issue is 2 days overdue. Let's get this updated quick!
Job added to Upwork: https://www.upwork.com/jobs/~022001452935588788464
Triggered auto assignment to Contributor-plus team member for initial proposal review - @rojiphil (External)
@rojiphil Huh... This is 4 days overdue. Who can take care of this?
📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸
@rojiphil @lydiabarclay this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!
📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸
This issue has not been updated in over 14 days. @rojiphil, @lydiabarclay eroding to Weekly issue.
Issue not reproducible during KI retests. (First week)
@lydiabarclay Can we ask the QA to retest this and close this one out if not reproducible? Thanks.
I reproduced crash after 2nd try on my iPhone. This is constantly reproducible on every 2nd try.
https://github.com/user-attachments/assets/900cbbbc-7b0d-460a-bdd0-83a44d8c3e1e
I reproduced crash after 2nd try on my iPhone.
Oh! That's good news. @situchan Would you like to take over as I am unable to reproduce?
Oh! That's good news. @situchan Would you like to take over as I am unable to reproduce?
@rojiphil sure thanks
@lydiabarclay Please unassign me here and assign the issue to @situchan as C+. Thanks.
@gijoe0295's proposal looks good.
Tested locally 10+ times and crash no longer happens.
https://github.com/user-attachments/assets/7b573dcc-5340-4f8d-b163-408434819f52
🎀 👀 🎀 C+ reviewed
Triggered auto assignment to @thienlnam, see https://stackoverflow.com/c/expensify/questions/7972 for more details.