[$250] Sage - Sync is stuck at "Waiting for imported data to load"

[IuliiaHerets]

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Version Number: 9.0.71-0 Reproducible in staging?: Yes Reproducible in production?: Yes If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/5296970&group_by=cases:section_id&group_id=319504&group_order=asc Email or phone of affected tester (no customers): N/A Issue reported by: Applause Internal Team

Action Performed:

1. Navigate to https://staging.new.expensify.com/
2. Log in with a new Gmail account
3. Click on FAB - New workspace
4. Enable "Accounting" in the "More features" page.
5. Navigate to "Accounting"
6. Connect to Sage Intacct and upgrade the workspace to Control when asked

Expected Result:

Sync should finish and the integration should load after.

Actual Result:

Sync is stuck at "Waiting for imported data to load". The integration loads when the page is refreshed.

Workaround:

Unknown

Platforms:

• [ ] Android: Standalone
• [ ] Android: HybridApp
• [x] Android: mWeb Chrome
• [ ] iOS: Standalone
• [ ] iOS: HybridApp
• [ ] iOS: mWeb Safari
• [x] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

https://github.com/user-attachments/assets/ba06815e-70ff-420c-a1c7-8e764926f48a

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• Upwork Job URL: https://www.upwork.com/jobs/~021866633870141061573
• Upwork Job ID: 1866633870141061573
• Last Price Increase: 2024-12-10

Issue Owner

Current Issue Owner: @rayane-djouah

[melvin-bot[bot]]

Triggered auto assignment to @stephanieelliott (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[IuliiaHerets]

@stephanieelliott Similar issue occurs when connecting to Netsuite

https://github.com/user-attachments/assets/bd9a97a6-4cb3-4c62-8a7a-b6f4b99b8f12

[stephanieelliott]

I think this may have been related to the site slows we had been experiencing, it is loading now:

[lanitochka17]

Issue is still reproducible on the latest build 9.0.73-8

https://github.com/user-attachments/assets/a615cddb-c0c3-4804-977f-8731f39cab63

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~021866633870141061573

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @rayane-djouah (External)

[rayane-d]

Waiting on proposals

[melvin-bot[bot]]

@stephanieelliott, @rayane-djouah Whoops! This issue is 2 days overdue. Let's get this updated quick!

[rayane-d]

Waiting on proposals

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[stephanieelliott]

I was able to reproduce this on a test Gmail account. Here are some logs that may be helpful:

• Intacct request marshalled: is_temp_logsec741500-1def-4990-ab13-2b03c2679d70.log

• Intacct response: is_temp_logs60b18470-9725-4d1c-adfe-061f2e0bc997.log

The API response says the connection was successful, however it appears stuck at Waiting for imported data to load. But you refresh the page, you can see that Sage is connected:

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So this is not so much a stuck sync issue, it's a more of an issue with the page displaying update. Edited the issue title and body to make that more clear

[stephanieelliott]

Oh actually let's hold on https://github.com/Expensify/App/issues/53674 -- there is a PR up and it seems like it may be universal fix for all integrations

[melvin-bot[bot]]

@stephanieelliott, @rayane-djouah Whoops! This issue is 2 days overdue. Let's get this updated quick!

[rayane-d]

On Hold

[melvin-bot[bot]]

@stephanieelliott, @rayane-djouah Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot[bot]]

@stephanieelliott, @rayane-djouah Huh... This is 4 days overdue. Who can take care of this?

[rayane-d]

On Hold

[melvin-bot[bot]]

@stephanieelliott, @rayane-djouah Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[rayane-d]

Held on https://github.com/Expensify/App/issues/53674

[melvin-bot[bot]]

@stephanieelliott, @rayane-djouah Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[rayane-d]

Same

[stephanieelliott]

Moving this to weekly while we are on hold.

[rayane-d]

@stephanieelliott https://github.com/Expensify/App/issues/53674 is closed, can you please ask for a retest?

[stephanieelliott]

This is fixed now! Data loads right away: