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Expensify
[$250] Hmm..It's not here page displayed for New user signup
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Version Number: Reproducible in staging?: Needs reproduction Reproducible in production?: Needs Reproduction If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @danielrvidal Slack conversation (hyperlinked to channel name): ts_external_expensify_quality
Action Performed:
- Signup for a new user and choose manage my team
- Choose number of employees and accounting software option
- Click Continue
Expected Result:
Concierge chat displayed with tasks
Actual Result:
Hmm..It's not here page displayed
Workaround:
Unknown
Platforms:
Which of our officially supported platforms is this issue occurring on?
- [ ] Android: Standalone
- [ ] Android: HybridApp
- [ ] Android: mWeb Chrome
- [ ] iOS: Standalone
- [ ] iOS: HybridApp
- [ ] iOS: mWeb Safari
- [x] MacOS: Chrome / Safari
- [ ] MacOS: Desktop
Screenshots/Videos
Add any screenshot/video evidence
https://github.com/user-attachments/assets/4e9ecc54-966b-44fa-ad38-fe31aed412dc
Upwork Automation - Do Not Edit
- Upwork Job URL: https://www.upwork.com/jobs/~021861484757566187461
- Upwork Job ID: 1861484757566187461
- Last Price Increase: 2024-12-03
Issue Owner
Current Issue Owner: @alitoshmatov
Triggered auto assignment to @zanyrenney (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.
![melvin-bot[bot] avatar](https://avatars.githubusercontent.com/in/179547?v=4 "Published by a pub.dev verified publisher"){kind=small}
Triggered auto assignment to @yuwenmemon (AutoAssignerNewDotQuality)
This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989
Job added to Upwork: https://www.upwork.com/jobs/~021861484757566187461
Triggered auto assignment to Contributor-plus team member for initial proposal review - @alitoshmatov (External)
@alitoshmatov Can you report back if you are able to reproduce this one?
Not reproducible in normal use. But you can reproduce it when you are accessing url with additional path like: https://dev.new.expensify.com:8082/r/7002377232702679
If you are not sign in, it asks you to sign in and redirects you to this url. But I think this expected behavior.
@yuwenmemon, @zanyrenney, @alitoshmatov Huh... This is 4 days overdue. Who can take care of this?
I think for these kinds of unreproducible issues we need the Onyx data for the report, the client logs, and the profile trace
For something that works 9/10 we won't know what failed that 1 time without these
I found this logline as part of this request: https://www.expensify.com/_devportal/tools/logSearch/#query=request_id:(%228e8586e4edb41b00-PHX%22)+AND+timestamp:[2024-11-25T22:47:59.003Z+TO+2024-11-26T00:47:59.003Z]&index=logs_expensify-031375
[App] 2024-11-25T23:47:58.615Z - [hmmm] [Pagination] Did not receive any items in the response to OpenReport ~~ parameters: '' userAgent: 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.1.1 Safari/605.1.15'```
Then the serverside response:
ReportAPI - Got empty report summary from Auth::openReport, user does not have access to this report ~~ reportID: '7767262375656250'
📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸
Then the serverside response:
@muttmuure This looks like the case as I mention here
User who hasn't signin tried to access some report, expensify redirected user to sign-in, after successful sign in, app redirect user to original url but user does not have access to that report that is why it got not found page.
What do you think about my theory?
Or are we sure this issue was reproduce when user open new.expensify.com url without any additional url paths to report
@yuwenmemon, @zanyrenney, @alitoshmatov Huh... This is 4 days overdue. Who can take care of this?
@yuwenmemon @zanyrenney @alitoshmatov this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!
@alitoshmatov these reports are not in dev, they are reported on production with real users
Of the two theories we have so far, I feel it's more likely to be a race condition: https://expensify.slack.com/archives/C05LX9D6E07/p1733242803572429?thread_ts=1732578811.693309&cid=C05LX9D6E07
📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸
@yuwenmemon, @zanyrenney, @alitoshmatov Huh... This is 4 days overdue. Who can take care of this?
📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸
@yuwenmemon, @zanyrenney, @alitoshmatov 6 days overdue. This is scarier than being forced to listen to Vogon poetry!
@yuwenmemon, @zanyrenney, @alitoshmatov Now this issue is 8 days overdue. Are you sure this should be a Daily? Feel free to change it!
@yuwenmemon @zanyrenney @alitoshmatov this issue is now 4 weeks old, please consider:
- Finding a contributor to fix the bug
- Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
- If you have any questions, don't hesitate to start a discussion in #expensify-open-source
Thanks!
@yuwenmemon, @zanyrenney, @alitoshmatov 12 days overdue. Walking. Toward. The. Light...