SignIn - Unable proceed to setting with new applausecard account

[lanitochka17]

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Version Number: 9.0.54 Reproducible in staging?: Y Reproducible in production?: Y If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): [email protected] Issue reported by: Applause - Internal Team

Action Performed:

1. Create new account on old dot [email protected] (admin)
2. Login with same account on old App on iOS
3. Try to go to settings

Expected Result:

Able to go to setting on OD App with new account

Actual Result:

Unable proceed to setting with new applausecard account

1. App shown multi times popup "welcome to Expensify" and unable to proceed to settings
2. After reinstalling App: App freeze after login

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Standalone
• [ ] Android: HybridApp
• [ ] Android: mWeb Chrome
• [x] iOS: Standalone
• [ ] iOS: HybridApp
• [ ] iOS: mWeb Safari
• [ ] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

https://github.com/user-attachments/assets/ce961be0-63ee-4004-9375-a7497422edb9

https://github.com/user-attachments/assets/383de6f9-106a-42ab-91e3-1233c5e4b8e3

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[melvin-bot[bot]]

Triggered auto assignment to @sonialiap (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[sonialiap]

@lanitochka17 is this affecting only the applausecard accounts or other test domains as well?

[sonialiap]

Asking in slack

[izarutskaya]

Tester can't login to old App with new account. Link recent seems it via new flow. Check please video

https://github.com/user-attachments/assets/0e8fc243-4ae6-4d93-8b33-fdd27d7b1569

[sonialiap]

Seems like this might be specific to the applausecard.expensifail.com accounts, @AndrewGable does that make it internal?

[melvin-bot[bot]]

@AndrewGable, @sonialiap Still overdue 6 days?! Let's take care of this!

[AndrewGable]

I don't think that makes it internal per se, I think we need better reproduction steps before sending it internal or external.

[sonialiap]

Seems like the issue is specific to appleausecard accounts. The app flashes messages and/or freezes when they attempt to log in

[sonialiap]

taking to slack

[izarutskaya]

Issue not reproducible with [email protected] domain

https://github.com/user-attachments/assets/9fd7d67f-6c13-459d-b0cb-a8ed66fe38c9

[sonialiap]

@AndrewGable so seems like the issue is specific to accounts with the applausecard.expensifail.com domain. Any ideas on how to troubleshoot this?

[sonialiap]

@isabelastisser do you think this is a big issue for you guys? Since it's affecting login to old app with applausecard using a specific flow, seems like it might not be crucial? As I understand this flow is still possible with other QA accounts that aren't applausecard

[isabelastisser]

@sonialiap, I agree that this is not crucial. Let's close this!

[sonialiap]

@isabelastisser whoops, sorry that was the wrong tag! I meant to tag izarutskaya 😆 Thank you for double checking though