[$250] MacOS app shows a blank white screen that can’t be interacted with.

[m-natarajan]

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Version Number: 9.0.42-0 Reproducible in staging?: Needs reproduction Reproducible in production?: Needs Reproduction If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @garrettmknight Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1727792321283919

Action Performed:

1. Use the app as normal
2. Navigate elsewhere and do some other stuff….
3. Look at the app

Expected Result:

App loads and performs as normal

Actual Result:

App is blank and white

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [ ] iOS: Native
• [ ] iOS: mWeb Safari
• [ ] MacOS: Chrome / Safari
• [x] MacOS: Desktop

Screenshots/Videos

whiteout-logs-2024-10-01 12_54_57.569.txt

https://github.com/user-attachments/assets/425395f7-b2cf-4f83-98ea-be51c1b2d78f

second-whiteout-logs-2024-10-01 14_14_15.061.txt

onyx-state.txt

Add any screenshot/video evidence

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021848775677653540903
• Upwork Job ID: 1848775677653540903
• Last Price Increase: 2024-10-22

Issue Owner

Current Issue Owner: @jjcoffee