App icon indicating copy to clipboard operation
App copied to clipboard

Unable to upload HEIF image as money request (Web)

Open m-natarajan opened this issue 6 months ago • 76 comments

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!


Version Number: 9.0.18-1 Reproducible in staging?: Y Reproducible in production?: N If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @Beamanator Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1723093506634689

Action Performed:

  1. Take picture on iPhone 12 (HEIF image)
  2. Try to request money & upload by scanning receipt IN WEB

Expected Result:

Image should upload & scan

Actual Result:

Saw error message "Invalid file type"

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • [ ] Android: Native
  • [ ] Android: mWeb Chrome
  • [ ] iOS: Native
  • [ ] iOS: mWeb Safari
  • [x] MacOS: Chrome / Safari
  • [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

https://github.com/user-attachments/assets/5b71a34d-944c-4b17-bc36-ac2548d7238b

View all open jobs on GitHub

Issue OwnerCurrent Issue Owner: @Beamanator
Upwork Automation - Do Not Edit
  • Upwork Job URL: https://www.upwork.com/jobs/~0116d43a98c70752e7
  • Upwork Job ID: 1826245037583994789
  • Last Price Increase: 2024-08-21
  • Automatic offers:
    • nyomanjyotisa | Contributor | 103881407

m-natarajan avatar Aug 08 '24 13:08 m-natarajan