mWeb/Chrome - New Chat - Never-ending loading circle upon New chat / New Group page refresh

[kbecciv]

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Action Performed:

1. Go to https://staging.new.expensify.com/
2. Login with [email protected]/ Password1 (I could also repro for [email protected]/ Feya86Katya
3. Tap "+"
4. Tap "New Room" or "New Group"
5. Pull the screen down so page is refreshed

Expected Result:

User can continue creating new chat or group

Actual Result:

Never-ending loading circle is displayed.

Additional Information:

Repro with Chrome and Edge. Not repro in Firefox, as page is not refreshed there upon pulling down the screen. Not repro in Web and mWeb iOS / Safari

Workaround:

Unknown

Platform:

Where is this issue occurring?

• Mobile Web/Chrome and Edge

Version Number: 1.2.14.0

Reproducible in staging?: Yes

Reproducible in production?: Yes

Email or phone of affected tester (no customers): HT accounts

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

https://user-images.githubusercontent.com/93399543/195644797-2aa28232-151b-43f4-a5b4-f6386f8a2b48.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

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[melvin-bot[bot]]

Triggered auto assignment to @ctkochan22 (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[melvin-bot[bot]]

@ctkochan22 Whoops! This issue is 2 days overdue. Let's get this updated quick!

[ctkochan22]

Interesting. @kbecciv can we reproduce this in a fresh account? Or this is specific to these users / applause.expensifail.com?

[kbecciv]

@ctkochan22 Checking with Team, will update you shortly

[kbecciv]

@ctkochan22 Team can not reproduce this in a fresh expensifail and gmail accounts [email protected])/Feya86Katya

But still repro with both below accounts which listed in bug report: [email protected] [email protected] [email protected]/Pronin1234

https://user-images.githubusercontent.com/93399543/196501123-a94dbcf6-cc97-4d1c-be69-d4aa87a6cbe8.mp4

https://user-images.githubusercontent.com/93399543/196501135-829fee16-e8a7-41ef-b0a5-2f15a2658218.mp4

[ctkochan22]

This might have to be internal. As the best way to go about fixing this would be to point your env to prod and debug directly within these accounts

[melvin-bot[bot]]

Triggered auto assignment to @zanyrenney (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[mallenexpensify]

@zanyrenney auto-assigned as BZ, please review the main chore SO if you have any questions.

[melvin-bot[bot]]

Triggered auto assignment to @maddylewis (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[zanyrenney]

I'm OOO today reassigning.

[maddylewis]

ill get this reviewed shortly

[maddylewis]

@zanyrenney i have quite a few bugs assigned to me rn and i wont be able to get to this one today. im reassigning to you so that you can review tomorrow AM.

[zanyrenney]

@ctkochan22 should this still be internal? What's the latest here?

[ctkochan22]

My plate is full so I unassigned. I placed internal label because it's happening specifically in the expensifail test account. Let me ask in slack

[zanyrenney]

Cool, yeah I can't reproduce this in staging on my account. can you link to where you asked in Slack please? @ctkochan22

[ctkochan22]

https://expensify.slack.com/archives/C03TQ48KC/p1666760050198099

I can ask again. If contributors can log into expensifail QA accounts, then we can make external

[zanyrenney]

bumped: https://expensify.slack.com/archives/C03TQ48KC/p1667213438730109?thread_ts=1666760050.198099&cid=C03TQ48KC

[zanyrenney]

Still haven't heard back @ctkochan22 any ideas how we can get an swer to this? Could you ask some engineers 1:1 please?

[melvin-bot[bot]]

@zanyrenney Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot[bot]]

Current assignee @zanyrenney is eligible for the External assigner, not assigning anyone new.

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @parasharrajat (External)

[melvin-bot[bot]]

Triggered auto assignment to @iwiznia (External), see https://stackoverflow.com/c/expensify/questions/7972 for more details.

[zanyrenney]

@parasharrajat - please can you let me know if you don't have the correct access for this one. I asked our internal engineering team to confirm but they didn't get back to me.

[iwiznia]

Is this only reproducible from that one account?? If so, we would need to make this internal.

[melvin-bot[bot]]

@iwiznia, @parasharrajat, @zanyrenney Whoops! This issue is 2 days overdue. Let's get this updated quick!

[iwiznia]

Is this only reproducible from that one account?? If so, we would need to make this internal.

[parasharrajat]

I will try to test it when I get time.

[zanyrenney]

@parasharrajat any update here?

[parasharrajat]

No proposals yet.

[iwiznia]

This seems related to navigation, but not sure why it is reproducible on some accounts only. Anyway, still waiting for proposals.