exodus-android-app icon indicating copy to clipboard operation
exodus-android-app copied to clipboard

Blank screen

Open shakir2117 opened this issue 2 years ago • 21 comments

Both apps and tracker screen are blank nothing shows up

shakir2117 avatar Jun 07 '23 04:06 shakir2117

Which version did you use ?

Jean-BaptisteC avatar Jun 07 '23 04:06 Jean-BaptisteC

Latest which is on google play store

On Wed, 7 Jun, 2023, 10:25 am Jean-Baptiste, @.***> wrote:

Which version did you use ?

— Reply to this email directly, view it on GitHub https://github.com/Exodus-Privacy/exodus-android-app/issues/304#issuecomment-1579886437, or unsubscribe https://github.com/notifications/unsubscribe-auth/AODV4XXJYXO5EF5BCV3QSVLXKACURANCNFSM6AAAAAAY5JOY44 . You are receiving this because you authored the thread.Message ID: @.***>

shakir2117 avatar Jun 07 '23 04:06 shakir2117

Can you clear cache of app and retry ?

Jean-BaptisteC avatar Jun 07 '23 04:06 Jean-BaptisteC

Yes i tried but only this i can see

On Wed, 7 Jun, 2023, 10:27 am Jean-Baptiste, @.***> wrote:

Can you clear cache of app and retry ?

— Reply to this email directly, view it on GitHub https://github.com/Exodus-Privacy/exodus-android-app/issues/304#issuecomment-1579887834, or unsubscribe https://github.com/notifications/unsubscribe-auth/AODV4XU7WIK44RSY2SK7VR3XKAC5FANCNFSM6AAAAAAY5JOY44 . You are receiving this because you authored the thread.Message ID: @.***>

shakir2117 avatar Jun 07 '23 05:06 shakir2117

I there any solution to the problem

On Wed, 7 Jun, 2023, 10:29 am Shakir Choudhary, < @.***> wrote:

Yes i tried but only this i can see

On Wed, 7 Jun, 2023, 10:27 am Jean-Baptiste, @.***> wrote:

Can you clear cache of app and retry ?

— Reply to this email directly, view it on GitHub https://github.com/Exodus-Privacy/exodus-android-app/issues/304#issuecomment-1579887834, or unsubscribe https://github.com/notifications/unsubscribe-auth/AODV4XU7WIK44RSY2SK7VR3XKAC5FANCNFSM6AAAAAAY5JOY44 . You are receiving this because you authored the thread.Message ID: @.***>

shakir2117 avatar Jun 07 '23 06:06 shakir2117

Can you share a screen and give name of device and Android version

Jean-BaptisteC avatar Jun 07 '23 20:06 Jean-BaptisteC

I have been able to reproduce this issue. When version 3.1.0 is freshly installed, the app fails to populate the apps - also, it seems that the tracker list might not download.

If the app is uninstalled and ver. 3.0.1 installed in it's place, a Google message is brought up saying that the app is 'unsafe' and that it has been 'blocked'. This message did not appear when installing ver. 3.1.0 At this point using 3.0.1 if the user clicks to tell Google to allow the 'unsafe' app (Exodus), then the app can download the tracker list and the app list is populated.

randomperson2-code avatar Jul 15 '23 02:07 randomperson2-code

Same here Uploading Screenshot_2023-07-26-14-38-34-51_4564f9a59c8d632cd637a2e468bb50ad.jpg…

WhoMI7 avatar Jul 26 '23 09:07 WhoMI7

Screenshot_2023-07-26-14-38-29-96_4564f9a59c8d632cd637a2e468bb50ad

WhoMI7 avatar Jul 26 '23 09:07 WhoMI7

Thanks for feedback. I know sometimes app fails to refresh apps and trackers. But i don't have any idea how to reproduce that. Message about app is unsafe is normal, if you don't have install from Play Store, Google doesn't recognize signatures of app

Jean-BaptisteC avatar Jul 31 '23 17:07 Jean-BaptisteC

@Jean-BaptisteC Hello, I'm facing the same issue on my Poco X3 NFC running LineageOS microG - Android 13. I use v3.1.0 from Github. Here is the log I captured. removed

Revival8697 avatar Sep 09 '23 21:09 Revival8697

Thanks for log :)

Can you remove battery optimizations for Exodus app in Android settings (In settings, go to apps sections, select exodus -> battery)

I think Lineage OS kill Exodus, if app take too time to download reports https://www.reddit.com/r/LineageOS/comments/jwge2v/prevent_lineage_os_from_auto_killing_apps/

Jean-BaptisteC avatar Sep 10 '23 05:09 Jean-BaptisteC

Thanks for log :)

Can you remove battery optimizations for Exodus app in Android settings (In settings, go to apps sections, select exodus -> battery)

I think Lineage OS kill Exodus, if app take too time to download reports https://www.reddit.com/r/LineageOS/comments/jwge2v/prevent_lineage_os_from_auto_killing_apps/

I seems to have figured out the issue. I have the 1.1.1.1 app in DNS only mode, always-on VPN and it was blocking Exodus somehow. If I disable 1.1.1.1 or exclude Exodus from it, the app will update the database just fine. Battery optimization settings doesn't seem to affect this.

Revival8697 avatar Sep 10 '23 07:09 Revival8697

That's weird because I use the same DNS and I don't have any problem

Jean-BaptisteC avatar Sep 10 '23 07:09 Jean-BaptisteC

That's weird because I use the same DNS and I don't have any problem

Are you using the 1.1.1.1 app? It doesn't happen if I use the system Private DNS mode.

Revival8697 avatar Sep 10 '23 07:09 Revival8697

Can you retry on latest version?

Jean-BaptisteC avatar Dec 30 '23 06:12 Jean-BaptisteC

Can you retry on latest version?

Hey there. This issue still persists on Exodus v3.2.0 (Github) and 1.1.1.1 v6.32 (Apkmirror).

(I'm now running vanilla LineageOS, not microG build.)

Revival8697 avatar Dec 30 '23 13:12 Revival8697

Screenshot_20240119_085553_Exodus

This isn't a bug. Turn on notifications and wait for the database to finish updating. It takes a while and seems to repeat every time the app is reopened.

schbrns avatar Jan 19 '24 13:01 schbrns

This isn't a bug. Turn on notifications and wait for the database to finish updating. It takes a while and seems to repeat every time the app is reopened.

This bug doesn't happen on your device.

Of course I have notifications enabled. On my device, the notification appeared, showed 1/x, and then disappeared.

Revival8697 avatar Jan 19 '24 14:01 Revival8697

@bornasalman is not normal to refresh reports each time you start the app, can you clear app cache and restart app?

Jean-BaptisteC avatar Jan 19 '24 15:01 Jean-BaptisteC