Emails haven't arrived in the mail

[bughunterqa]

Hi, Currently, emails haven't arrived in the mail for the last 4 days. Could you please check this issue

[ituradastra]

Experiencing the same issue

[maris-salenieks]

Me three experiencing the same issue

[rajguru016]

experiencing the same issue since last 3-4 days

[phstc]

Sorry for experiencing this issue.

SendGrid suddenly disabled the PutsBox account because of service inactivity (how? PutsBox is used daily).

We've just configured a new account (with the help of SendGrid's support, they did good here), and it should be working now.

Can you give it a try again?

[uniqa-lv]

Now e-mails are coming. But I see the error: This email does not have a html version

[phstc]

@uniqa-lv sorry, it was a bad SendGrid configuration. Should be fixed by now. Can you check it again?

[uniqa-lv]

@phstc checked, still same error - This email does not have a html version

[phstc]

@uniqa-lv sorry, the fix is only for emails created after the fix. Can you test it with a new email?

[uniqa-lv]

@phstc just have checked with new email, still see same error

[phstc]

I'm sorry again. It worked on my test. But you are right, it was not working after.

I updated the configuration again, and it's back.

Can you give another try with a new email?

For further reference, these two options need to be disabled on the incoming API parser configuration.

• POST the raw, full MIME message
• Check incoming emails for spam

[uniqa-lv]

Hi @phstc , I am able to see e-mail body, thank you!

[bughunterqa]

Hi @phstc, thanks a lot for the fix

[ituradastra]

@phstc Thanks for the fix :) . Everything works fine