modmailbot
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Option to use threads instead of regular channels
Discord threads are rolling out right now, and they're basically perfect for modmail.
I don't use eris, but I understand it may not have support for threads yet. I'm posting this here for when it does eventually™
Pros:
- Threads specialize in this use case.
- Threads can be archived, then easily un-archived later.
- Maybe each user could have one thread with their full modmail history? The bot could un-archive it when needed.
- The thread limit is separate from the channel limit, and there's no limit for archived threads.
- People who use client mods (bad) can't see the list of threads like they can with channels.
Cons:
- Not everyone wants threads to archive after only 1 day of inactivity. Longer times are paywalled behind boosting.
- The bot would need a role or a list of people to add to the thread, since threads aren't shown automatically.
Sadly private threads are also paywalled, making the feature useless on a bunch of servers. Adding Thread support at some point would be nice, but it might not be a priority.
It's still 100% possible to limit access to certain threads for free, just create them in a private channel. Only people who can see the channel will be able to see or join its threads.