modmailbot
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Auto-move threads to other categories after replying
If any mod replies to a thread, it will automatically get moved to a "replied" category (configurable). If a user writes back, it will be moved to a "waiting for user" category. That would help other mods to see at first glance if any channel need attention, or if we need to wait for user input.
Taking it one step further, I think it would be nice if the bot would move threads from the "waiting for user" category into categories like "1 hour ago" or "3 hours ago", meaning that the last mod reply was at that time. That would make it easier to see who has been waiting the longest. (There could also be an option to auto-close all threads that have been inactive for 48 hours or so. With those categories, mods always have the overview when threads would be closed).
Any thoughts on that?
These are all good ideas. I'll need to think about how these would be configured, but I'd definitely like to implement something like this in the future.
In addition, also allowing interactions like #271 (merging that into here)