Call Queue one side audio (Voice) not workable

[jayeshtechextensor]

Hello I need one quick help,

When I use the call queue to connect a call, I can only hear audio from one side instead of both sides. Here, I am using a 3380 device for making calls and on the other side I am using a browser application.

When I call an extension from the elevator, I can hear audio from both sides equally. Similarly when I call an extension from a ring group, I can hear audio from both sides equally. However when I use the call queue to make a call, I can only hear audio from one side, and it’s only on the device, not in the application. Can you please tell me what the issue might be?

Note: After the call ends when I listen to the call recording, I can hear audio from both sides equally in the call queue.

PBX version: 1.0.19 3380 Version: 1.0.3.9

I have tested the test cases provided below, which will make it easier for you to understand:

1011(Extension) to 3015(Elevator): Audio both side workable 3015(Elevator) to 1011(Extension): Audio both side workable 6400(Ring Group) t0 1011(Extension): Audio both side workable 6500(Call Queue) to 1011(Extension): Work only one side (6500)

This are the codec list, I am using right now:

• PCMU
• PCMA
• GSM
• G.722
• G.729
• H.264
• iLBC
• OPUS

If anyone can help, it would be appreciated :pray: