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Can't login at all

Open letrain02 opened this issue 2 years ago • 20 comments

Checklist

  • [X] I have used the search function for open and closed issues to see if someone else has already submitted the same bug report.
  • [X] I will describe the problem with as much detail as possible.
  • [X] If the bug only occurs with a certain link, post, image..., I will include the URL.

App version

6.30

Where did you get the app from

Google Play

Android version

13

Device model

No response

First occurred

This week

Steps to reproduce

Install Paid subscription Worked fine last month Can't login anymore Possibly the October 4th update? I've tried both offered apps in the play store, infinity+ and infinity.

I'm not use 2fa.

Example post, link, markdown...

When I try to login it says page not found.

Expected behaviour

Login into the website.

Current behaviour

Can't login.

Logs

Not sure how to grab those.

letrain02 avatar Oct 08 '23 04:10 letrain02

If you are seeing "page not found" error, then it's caused by reddit.

Docile-Alligator avatar Oct 08 '23 17:10 Docile-Alligator

If you are seeing "page not found" error, then it's caused by reddit.

It's when I try to login. So your app cannot login into reddit.

Screenshot_20231008-231039.png

Screenshot_20231008-231050.png

letrain02 avatar Oct 09 '23 04:10 letrain02

Same here. I reinstalled after a factory reset, and now I can't login anymore even after restoring the app settings

schklom avatar Oct 10 '23 19:10 schklom

I cannot login either. I'm on version 6.3.0 from F-Droid.

Hund avatar Oct 11 '23 06:10 Hund

I cannot login either. I'm on version 6.3.0 from F-Droid.

Same here.

I get an error saying i need to "find a match for the requested format" (this message is in Danish but .. ive attempted to translate it)

Screenshot_20231011_131957_Infinity

However. I can log in just fine on reddits webpage in the browser.

MikkelHauge avatar Oct 11 '23 11:10 MikkelHauge

Guys (@Hund and @MikkelHauge), instead of (or in addition to) posting that you also have this problem, please add a reaction (e.g. click on the thumbs-up to add one), this is much easier for the developer to see how popular an issue is, rather than counting all messages one by one.

schklom avatar Oct 11 '23 18:10 schklom

I have the same error as MikkelHauge but in English. It says "Please match the format requested" when you hit the login button. I too do not have 2FA enabled but have the warning at the top

I have just downloaded the app so have never logged in

mattdale77 avatar Oct 12 '23 00:10 mattdale77

FYI enabling 2FA and following the suggested pattern does not work either. Same error message

mattdale77 avatar Oct 12 '23 00:10 mattdale77

It is working for me now. This may have been a Reddit bug, not a problem from here.

schklom avatar Oct 12 '23 01:10 schklom

It is working for me now. This may have been a Reddit bug, not a problem from here.

Still not working for me. Same error

mattdale77 avatar Oct 13 '23 18:10 mattdale77

I noticed another reddit app is paid based on API calls. I wonder if it's possible I hit the API call limit with infinity, and I'm unsure of when it resets to if that was the issue. Apparently "marked as read" has causes a lot of API hits.

letrain02 avatar Oct 13 '23 20:10 letrain02

I can't log it in too. This is what i got.

There was an error trying to connect with your reddit account You got here because a third-party application wanted to authorize connecting with your reddit account. However an unknown error occurred, please see details below. Please try refreshing the page or coming back later.

Error: Invalid request to Oauth API

ngocanhtve avatar Oct 19 '23 03:10 ngocanhtve

This is not a reddit / short time issue, i tried since 3 days. Screenshot_20231110-114919.png

0verEngineer avatar Nov 10 '23 10:11 0verEngineer

@Docile-Alligator Does this Problem also happen in the Infinity for Reddit + App?

And i did some tests, Dawn for Reddit has exactly the same problem.

0verEngineer avatar Nov 15 '23 09:11 0verEngineer

@mattdale77 You just need to manually type in your username and password and not use autofill.

@0verEngineer I guess so. But I am not able to reproduce it. I reckon it's either Android's WebView (or the autofill service) or Reddit website's issue.

Docile-Alligator avatar Nov 15 '23 15:11 Docile-Alligator

@Docile-Alligator Thanks for the manual filling tip, works normally.

0verEngineer avatar Nov 15 '23 15:11 0verEngineer

So I typed in the password and it gets further, however I'm not getting an invalid request to oauth API error

mattdale77 avatar Nov 15 '23 15:11 mattdale77

Screenshot_20240109-034647_Infinity Sadly This Issue Still Exists.

Ashkumar7 avatar Jan 08 '24 22:01 Ashkumar7