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Weird black screen during extensive disk i/o testing | NovaCustom | V560TU

Open wiktormowinski opened this issue 10 months ago • 6 comments

Component

Dasharo firmware

Device

NovaCustom V54 14th Gen

Dasharo version

v0.9.0

Dasharo Tools Suite version

Test case ID

disk-io suite (wip)

Brief summary

during testing of the automated disk performance tests an issue emerged involving the laptop to appear powered on and yet the screen was black.

How reproducible

it is really likely to stumble upon it when running the test (99%)

How to reproduce

run the disk-io suite from this commit: https://github.com/Dasharo/open-source-firmware-validation/pull/719/commits/1fb4f9d4f5761aa49d06881d1a60aef88f9be835

Expected behavior

the laptop shouldn't go into such state i guess

Actual behavior

the laptop enters a state in which the LEDs on power button and the front of the laptop stay lit while the screen is black, no inital response after pressing any key or power button

Screenshots

No response

Additional context

in this black screen state when trying to press any keyboard button or power button (short time) the computer is not responding for few minutes and then it starts working again (~7min) as if it was on some kind of strong suspend.

log.zip

Log of one of my runs that also includes the wake up after few minutes. The issue occured during 2nd test case and the platform woke up before 4th test case

Solutions you've tried

the laptop needs some time to turn back on again, initialy leading me to believe the only way out of this situation was a restart by cutting of power

wiktormowinski avatar Mar 12 '25 09:03 wiktormowinski

Adding sleep kwd between tests is a reliable method to fight this issue:

log.zip

wiktormowinski avatar Mar 12 '25 09:03 wiktormowinski

@wiktormowinski does the laptop enter this sleep state on its own, without any action in the tests?

mkopec avatar Mar 12 '25 13:03 mkopec

@mkopec no, i think i only saw this kind of behavior triggered by something within the tests

wiktormowinski avatar Mar 12 '25 13:03 wiktormowinski

does this still happen on the latest RC and on the latest version of the tests?

mkopec avatar Apr 16 '25 14:04 mkopec

@mkopec just checked it doesnt occur on latest rc2, V540TU even removed the 20s Sleep kwds that were supposed to prevent this issue, still no reproduction.

However, this test is disk dependant, perhaps the disk model is different on each asset

Also I've just noticed that the indexes are wrong .202 and .201 are entirely different (i was unaware of it during development)

disk-io-black-screen-no-reproduction.zip

Thus:

  1. though i was unable to reproduce this on 00122(has SSDPR-PX700-01T-80) asset, I think the issue can still be spotted on a different disk
  2. IDs should be changed (osfv related)
  3. the Sleep 20s keywords can also be removed if no reproduction

wiktormowinski avatar Apr 16 '25 15:04 wiktormowinski

@mkopec issue exists on v560tnd, v1.0.0-rc3

matmacieje avatar May 08 '25 14:05 matmacieje

this problem is similar to this issue: https://github.com/Dasharo/dasharo-issues/issues/1456

wiktormowinski avatar Aug 26 '25 10:08 wiktormowinski

Duplicate of https://github.com/Dasharo/dasharo-issues/issues/1456

mkopec avatar Aug 28 '25 12:08 mkopec