Restoring a Galleon wallet with seed phrase (15-words or 24-words)

[flambant]

Hello, I created a Galleon wallet (and wrote down my 24-word seed phrase), then promptly lost the password. I'm trying to restore, but the restore option asks for 15-words instead of 24. What should I do? Thank you, -Jesse

[flambant]

Hello,

I just now tried. Here's what happened:

1. I went to https://wallet.galleon.network/ (I am using the Avast browser, let me know if I should try a different browser)
2. I clicked on "Restore from Backup"
3. I typed in my 24 words in the space where it says, "15 word secret key" (I typed the words in with a space between each word, maybe I should have used a comma and a space???)
4. I clicked on the "RESTORE" button
5. The screen flashed and then the first tab was selected ("Import Fundraiser Wallet") instead of the third tab ("Restore From Backup") with all fields being empty

Please let me know what to try next or what to do differently. Thank you.

Best regards, Jesse Parsons The Coin Trading Company https://cointradingco.com 503-354-1039

On Thu, Jul 30, 2020 at 2:52 AM Shaun Young [email protected] wrote:

@flambant https://github.com/flambant Hey Jesse ! Have you been able to resolve your issue with the steps I laid out above ?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Cryptonomic/Tezori/issues/695#issuecomment-666268562, or unsubscribe https://github.com/notifications/unsubscribe-auth/AJOUACSJTIT5635CCEG3LC3R6E7FRANCNFSM4PLV3HBQ .

[bc321]

I just did the same thing - looks like the balance in my wallet is gone - Wondering if we got scammed